What are the responsibilities and job description for the Business Analyst - Contact Center & IVR (Banking & Agile) position at MDA Edge?
- Minimum 7 years in a large complex banking organization or major consulting organization focused on a Business Analysis type role with Contact Center subject matter expert with IVR knowledge.
- 7 years of experience in Agile Way of Working.
- Understand the enterprise architecture and the different systems/components involved such as Services, ODM, Databases, s, BPM.
- Familiarity with Agile Processes, Ceremonies, and Structure as the role involves support one or more Data Ingestion squads.
- Data driven, ability to write moderate to complex queries to perform adequate analysis on data for requirements gathering.
- Working with Business and Development teams to determine required technical solutions.
- Documenting business and functional requirements, including data flow, business rules, and use cases.
- Document the end-to-end architecture of the solution.
- Understanding and being able to translate data logic and data transformations.
- Assisting the QA and UAT teams during testing phases of the project / sprint and supporting Development teams in resolving any bugs that arise.
- Assisting with Scrum ceremonies and driving ongoing Sprint Planning and Backlog Refinement sessions.
- Coordinating meetings with various business unit subject matter experts to solicit and cross-reference business and functional requirements.
- Resolving any Production issues or data quality inquiries with Business and Development teams through investigation into the root causes
- Familiarity with using JIRA or equivalent software to document and track user stories.
- Excellent interpersonal skills and ability to thrive in a collaborative environment.
- Goal-orientated, self-motivated and adapts to changing situations and requirements.
- Strong organizational and analytical skills.
- Bachelor's degree or higher degree in technical field or equivalent.
Salary : $60
