What are the responsibilities and job description for the Receptionist for Growing Accounting/Tax Firm position at MDA Taxes Inc?
Position Overview:
The Receptionist will be the first point of contact for our clients, managing high volumes of phone calls and emails, particularly during the busy tax season. This role requires exceptional communication skills, the ability to prioritize tasks, and a commitment to completing all client responses before the end of each workday.
Key Responsibilities:
- Professionally manage a high volume of phone calls, emails, and inquiries from clients and prospects.
- Respond to client questions and concerns with accuracy, clarity, and warmth.
- Schedule appointments and maintain an organized calendar for the firm’s team.
- Assist with the intake and organization of client documents.
- Maintain client confidentiality and handle sensitive information with care.
- Support office operations by managing incoming and outgoing mail, ordering supplies, and keeping the reception area organized.
- Collaborate with the team to ensure seamless client service.
Qualifications:
Required Skills:
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to handle high-pressure situations, especially during peak tax season.
- Commitment to completing daily tasks, including responding to all client communications before the day ends.
- Proficiency with office software, email platforms, and phone systems.
Preferred Experience:
- Prior experience in a receptionist or customer service role, preferably in an accounting, tax, or professional services environment.
- Familiarity with scheduling systems and basic office equipment.
Why Join Us?
- A supportive and collaborative work environment.
- Opportunity to grow with the firm as we expand.
- Work that makes a difference in the lives of individuals and small business owners.
We look forward to welcoming a dedicated professional to our team!
Job Type: Full-time
Pay: $38,000.00 - $42,000.00 per year
Benefits:
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $38,000 - $42,000