Administrative Support Specialist

Job Title: Administrative Support Specialist

Department: Operations

Reports to: Human Resources Manager

FLSA Status: Non-Exempt

Pay Scale: $15.00/hr

MINIMUM REQUIREMENTS:

High School graduate. Proficiency in MS Word and MS Excel.

Experience as a Research Associate preferred but not required.
Must complete and pass a background check.

SUMMARY:

Performs a variety of administrative functions as well as supportive assistance to the Quality Assurance Department. Schedules appointments, gives information and or directions to callers. Has knowledge of commonly used concepts, practices, and procedures within the Market Research field. Completing timings for the sales department, test projects before they are released to field. Relies on instructions and pre-established guidelines to perform the functions of the job. Assists with a variety of general office-related activities and performs the following:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Maintains a professional appearance and demeanor at all times.

Performs a variety of quality-related functions according to MDC's specifications for monitoring and reporting.

Monitors for compliance with interviewing standards, test programs within CATI software, tests market research data for accuracy.

Assists supervisory staff in the daily maintenance of performance-related feedback and information.

Acts as a facilitator for Research Associates who have questions and/or technical issues.

Acts on the direction of Project Managers and Operations Staff to execute daily tasks in order to meet project deadlines and insure a quality product.

Communicates project needs and concerns to Account and Project Management staff.

Additionally:

Welcomes on-site visitors, determines the nature of business and announces visitor to appropriate personnel

Follows policies and procedures set forth in Company employee manual and publications

Orders, receives and maintains office supplies

Answers incoming telephone calls and forwards calls to appropriate personnel or department.

Takes messages as necessary

Distributes employment applications to applicants

Assists with application tracking and data entry.

Answers questions about the organization and provides callers with address, directions and other information

Receives, sorts and routes mail

Keeps any and all information seen or discussed confidential

Updates site specific spreadsheets

Assists in processing paperwork for new employees.

Assists in the organization of a variety of office documents.

KEY PERFORMANCE METRICS:

Completes per Hour, Interviewer Cost of Labor, Project Delivery Time Line, Representational Quota Fill,

Quality of Open End Responses

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School graduate

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees. Ability to read and interpret both English and Spanish aloud with exceptional confidence preferred but not required.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as proportions, percentages, and fractions. Ability to apply concepts of basic algebra and geometry such as fractions, percentages, ratios, and proportions to practical situations.

COMPUTER SKILLS

Ability to perform basic functions of office software such as Microsoft Word, Excel and Outlook.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and distance vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Experience:

• Microsoft Suite: 1 year (Required)

Language:

• Spanish (Preferred)

Ability to Relocate:

• Las Cruces, NM 88011: Relocate before starting work (Required)

Work Location: In person

Salary : $15