What are the responsibilities and job description for the Summer Internship - Customer Service position at MDI?
Overview
Summer Internship - Customer Service
Gather meaningful feedback from our customers through various channels, ensuring a highly engaging and personalized experience.
This approach allows customers to interact with us genuinely and transparently.
Be committed to deepening customer relationships and fostering loyalty through engaging interactions and innovative programs.
Responsibilities
Responsibilities and tasks:
- Collect, analyze, and interpret customer feedback to identify trends and insights.
- Create communication strategies to enhance customer interactions.
- Collaborate to address customer needs and deliver exceptional service experiences.
- Prepare and present findings through reports, presentations, and storytelling techniques.
- Contribute to brainstorming sessions for innovative approaches to customer engagement and satisfaction.
- Help maintain accurate records and manage multiple assignments effectively while adhering to deadlines.
- Other tasks as needed.
Qualifications
Qualifications:
- Pursuing a Bachelor's Degree in Business, Marketing, Data Science, or a related field.
- Prior customer service experience in retail, service, or call center settings is preferred but not required.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, and Outlook) or similar tools (e.g., Google Workspace).
- Strong attention to detail and ability to manage multiple assignments effectively.
- Excellent communication and interpersonal skills, with a focus on customer service.
- Strong problem-solving abilities with a proactive approach to identifying and proposing solutions.
- Ability to work independently and collaboratively as part of a team.
- Must be currently pursuing a degree in Business Administration, Marketing, Communications, Data Analytics, or a related field.
Skills the intern is expected to learn:
- Interpret Customer Feedback: Gain hands-on experience in analyzing customer feedback using advanced anthropological methods to uncover meaningful insights.
- Develop Analytical Expertise: Build a deep understanding of the significance of customer data and its impact on business strategies.
- Transform Data into Insights: Learn to translate complex data into actionable and comprehensive insights that drive decision-making.
- Master Storytelling Techniques: Develop skills in presenting findings through compelling and impactful storytelling to engage diverse audiences.
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