What are the responsibilities and job description for the Front Office Coordinator/Receptionist position at MDL - Beverly Hills Plastic Surgery?
The Role
As our Front Office Coordinator, you'll be the face of our practice, managing all patient communications and ensuring a smooth, efficient experience for everyone who walks through our doors. This full-time position offers an opportunity to apply your expertise in a fast-paced medical environment while making a significant impact on patient care.
Key Responsibilities
- Greet and efficiently check in patients, ensuring all intake and consent forms are complete
- Manage appointment scheduling, optimizing efficiency while accommodating patient needs
- Handle inquiries professionally across all channels - phone, email and text
- Oversee payment collections
- Educate patients on our services, procedures, and financing options
- Provide exceptional customer service, building and maintaining strong patient relationships
- Collaborate with medical providers to enhance overall patient experience
Qualifications
- Proven track record with at least 2 years of experience in a fast-paced healthcare environment
- Proficiency in CRM systems, medical software, and general office technology
- Demonstrated ability to remain calm and courteous under pressure
- Strong multitasking skills with meticulous attention to detail
- Thorough knowledge of HIPAA standards and commitment to patient confidentiality
- Excellent communication skills in English, both verbal and written
- Experience in cosmetic treatment, procedures, and surgeries is highly desirable
- High school diploma required, Associate's or Bachelor's degree preferred
Perks and Benefits
- Competitive salary commensurate with experience
- Health, dental and vision insurance.
- 401K
- Opportunity to earn performance-based bonuses
Burbank Plastic Surgery is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Ability to Commute:
- Burbank, CA 91506 (Required)
Work Location: In person
Salary : $24 - $26