What are the responsibilities and job description for the Customer Service Representstive position at MDM?
About MDM Corp.
MDM Corp. is a Service-Disabled Veteran-Owned business, which has been providing services both domestically and internationally for over 30 years. We offer regulatory, public affairs, land & right of way, and inspection services to the energy and infrastructure industries.
Overview
We are seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team. This role is essential in providing exceptional service to our clients and ensuring their needs are met promptly and effectively. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to handle various customer inquiries with professionalism.
Duties
* Respond to customer inquiries via phone, email, and chat in a timely manner.
* Provide accurate information regarding products and services.
* Assist customers with order placement, tracking, and returns.
* Handle outbound calling for follow-ups and customer satisfaction surveys.
* Maintain detailed records of customer interactions and transactions.
* Collaborate with other departments to resolve customer issues efficiently.
* Uphold high standards of phone etiquette while interacting with clients.
* Support data entry tasks as needed to ensure accurate customer records.
Experience
* Proficiency in data entry with attention to detail is essential.
* Strong phone etiquette and interpersonal skills are required for effective communication.
* Familiarity with customer support software or CRM systems is advantageous.
* A positive attitude and the ability to work well under pressure will contribute to success in this role.