What are the responsibilities and job description for the Customer Service Representative position at MDO Holdings?
About O2 Fitness
O2 Fitness is a leading fitness center that offers a comprehensive approach to wellness. Our mission is to provide a welcoming and motivating environment where individuals can achieve their health and fitness goals.
Job Description
We are seeking a highly skilled Front Desk / Customer Service Team Member to join our team. As a key member of our front desk team, you will be responsible for creating a positive member experience by providing exceptional customer service and ensuring the cleanliness of our club.
Responsibilities:
- Greet every member and guest with a warm welcome and smile
- Answer phones in a friendly manner and assist callers with various questions
- Sign guests up for memberships and schedule members for Personal Training orientation
- Assist with billing questions and handle member concerns
- Contribute to maintaining a clean and organized environment by refilling paper products, disinfectant bottles, folding towels, and restocking shelves
- Manage inventory of drinks, cooler goods, and protein bars, as well as merchandising products and keeping the cooler stocked
Requirements
To succeed in this role, you will need to possess:
- A high school graduate or equivalent
- Exceptional customer service skills, able to interact positively and professionally with members and coworkers
- The ability to multitask and work effectively in a fast-paced environment
Benefits
We offer a competitive compensation package, including:
- Complimentary O2 Fitness membership
- Discounted Personal Training sessions
- A supportive work environment
- O2 Fitness Rewards store access
