Scheduler

Our Mission:  

MDpanel is one of the largest providers of expert medical opinions in the United States. We are committed to being the most coveted partner for physicians, carriers, attorneys, and patients by connecting those in need of medical opinions with the most qualified and highly regarded medical professionals in the U.S. MDpanel allows our member healthcare professional partners to maximize their time and produce unparalleled revenue opportunities. In return, our carrier and attorney clients receive timely, complete, thorough, and easy-to-understand opinions to support the medical legal inquiry.  MDpanel is revolutionizing the medical opinion space by creating the first true marketplace to connect those in need of medical opinions to those capable of providing them. Unlike traditional, services-based models, we are devoted to our healthcare professionals and are relentless about removing the burden of administration, securing exam volume, preparing for, and supporting physical examinations, backend processing, report submissions, and billing. And, at the heart of MDpanel, is our team committed to delivering an unparalleled experience for all stakeholders. We think big, start small, and move fast. Our culture is built on supporting each other with accountability, transparency, and passion for our mission. 

Position Summary:  

The Scheduler is accountable for all aspects of scheduling and coordinating successful evaluations from start to finish. This includes data entry, processing scheduling requests timely, coordinating schedule availability, and troubleshooting issues. The Scheduler will act as a liaison between vendors, physicians, attorneys, and insurance adjusters involved in workers’ compensation and other medical-legal cases. It is the Scheduler’s responsibility to ensure all aspects of scheduling and documents needed prior to the day of evaluation are present and available.  

It is important to know that each case has real-life consequences for the injured worker and the physician. As a Scheduler, you have the power to assist the doctor, the injured worker, the attorneys, and the insurance company by ensuring a smooth evaluation. Additionally, each case represents a significant amount of potential income for the doctor, the organization, and the applicant. Therefore, each case should be handled with great care. 

Shift: 

• Monday - Friday 
  
• 8:00 am - 5:00 pm  (PST) 
• Some Holidays
• Some Weekends
• Hours may vary depending on projects, deadlines, time zones, and business operation needs   

 Essential Duties and Responsibilities:  

• Proactively and accurately works to process scheduling requests in a timely manner. 

• Monitors scheduling queues/worklists and proactively processes incoming requests.  

• Coordinate all aspects of scheduling such as physician availability, location availability, physician preferences, schedule audits and schedule changes.  

• Physician Schedule Optimization: Maximize physicians' schedules based on their availability, preferences and desired volume.  

• Location Optimization: Maximize the use of available locations for scheduled appointments 

• Regulatory Compliance: Follow department, organization and state scheduling regulatory guidelines.  

• Works on reducing cancellations, failed appointments, missed scheduling opportunities and proactively plays a role in appointment fulfillment from intake to scheduling.  

• Reviews appointments scheduled to ensure they have all of the necessary prerequisites in preparation for the day of evaluation.  

• Communicates scheduling updates in a timely manner to all parties.   

• Data Collection and Entry: Accurately collects and maintains important information in various electronic databases.   

• Generates status and progress reports for the department  

• Manages relationships with vendors and other departments  

• Actively engage with all members of the team, physician partners, vendors and external parties  

• Excellent written and verbal communication  

• Excellent customer service  

• Eager to collaborate with others and respect their feedback 

• Coordinates a multitude of daily inputs to successfully and seamlessly provide excellent service
   

Qualifications and Education Requirements:  

• A minimum of 2-3 years' experience in a scheduling role, call center, busy healthcare
  practice, legal administrative work, busy clinic setting or similar background 

• High school diploma or equivalent  

• Comfortable with the use of technology 

• Acts with a sense of urgency  

• Detail oriented  

• Proactive mindset 

• Strategic thinker 

• Problem solver 

• Excellent interpersonal skills 

Additional Information:

The salary range for this position is provided as an estimate based on current market conditions and company benchmarks. Actual compensation may vary depending on factors such as experience, qualifications, skills, location, and internal equity.  Please note that we are unable to provide sponsorship assistance at this time.  All applicants must have a valid work authorization for the country in which they are applying.

Please note that this compensation range is subject to change at any time and may not be applicable to all candidates. We are committed to ensuring fair and equitable pay practices and encourage applicants to discuss any questions or concerns regarding compensation during the interview process.

MDpanel is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all associates feel valued, respected, and supported. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic.

We are dedicated to fostering a culture of inclusion and belonging and encourage applicants of all backgrounds to apply. If you require accommodations during the application or interview process, please contact hr@mdpanel.com

Salary : $18 - $24