What are the responsibilities and job description for the Client Logistics Specialist position at MDS Fulfillment, Inc.?

Job Description

Client Logistics Specialist

The Client Logistics Specialist is responsible for ensuring daily communications with MDS clients are made. The Client Logistics Specialist is responsible for ensuring daily commitments, projects, and tasks are completed through appropriate execution while meeting MDS service level agreements. The Client Logistics Specialist will work closely with warehouse, business development and administrative staff to monitor all daily activity and provide necessary feedback to MDS clients.

Primary Responsibilities

I. Manage Inbound and Outbound Order Process

Import and / or manually enter orders into WMS
Review and correct any order exceptions as they occur
Obtain routing and update Bill of Lading status via carrier or client portals
Import and / or manually enter advance ship notices for inbound shipments; review and act on receiving comments
Review specialty retailer and vendor compliance to ensure all requirements are met prior to shipping
Investigate inbound and outbound order issues and damages, file claims with carriers as needed, close out client complaints and issue credits where required

II. Inventory Maintenance

Set up new client SKUs in WMS via import or manual entry

Maintain bill of materials and pack out set up for kitting and assembly items

Request cycle counts from warehouse at client request

Manage inventory transfers, SKU transfers, Lot / MFG / EXP date tracked items to ensure proper item usage

Manage year-end physical inventory

III. Communication, Special Jobs & Projects

Oversee all aspects of special jobs and projects in accordance with MDS and Client timeline

Prepare special documentation, project samples, project instructions, time tracking log and all other necessary project details and review with warehouse team

Communicate updates to MDS clients as required

Respond to all client requests and ensure all orders and inquiries are addressed daily

Collaborate internally with Sales, Operations, Accounting and IT on new client projects, requests, and scope changes

Arrange and attend meetings as required (internal or external)

IV. Client Satisfaction & Quality

Ensure all MDS SOPs and policies are being used and maintained

Recognize, note and escalate recurring issues and formulate recommended solutions

Maintain client order flow by adhering to ‘No Order Left Behind’ policy

Report customer complaints using the established reporting criteria

Embody MDS Core Values

MDS Core Values

Do the right thing – Make decisions on one simple question “what is the right thing to do?”

Get things done, be reliable – Fully deliver on time, every time

Be a positive team player – Be more uncomfortable with the status quo than the prospect of change

Be an owner, see beyond your role – Understand how your part affects the greater good

Seek change for the better – Be a part of the solution, not the problem

Be accountable, admit mistakes – Mistakes are opportunities for improvement, always be improving

Qualifications

Education / Experience

High School Diploma or GED required.

Minimum of 2 years’ experience in e-commerce, logistics, or distribution center environment

Excellent verbal and written communication skills combined with a positive customer-focused attitude

Detail oriented and deadline driven

Ability to multitask

Proficiency in Retailer Routing Portals – Home Depot, Amazon, B2B, SPS Commerce, Marshalls, TJ Maxx

Proficiency in working with and understanding shipping carriers and terms – Fedex, UPS, USPS, LTL, International Freight Shipping, Truckload, Container

Knowledge / Abilities

Personal accountability with a client-focused sense of urgency

Ability to remain calm and focused under pressure

Exceptional attention to detail and accuracy

Excellent organizational skills and the ability to stay on-task

Proficiency of Microsoft Office applications (Excel, Outlook, Access)

Understanding of inventory management and warehouse management systems

Salary

Annual salaried position - $45K – 49K

Minimum 40 hrs. per week

Benefits

Medical Insurance

401K

Vacation / Sick time starting Day 1!

The above statements do not reflect all job responsibilities of the Client Logistics Specialist but rather the general details and functions of the position.

Please note, this is an administrative role, not a warehouse floor role.

Company Description

MDS Fulfillment is a full-service fulfillment services and distribution company located in Milwaukee, WI and Phoenix, AZ. MDS specializes in outsourced product distribution solutions and services. We offer a flexible, wireless Barcode Warehouse Management System (WMS) and 500,000 square feet of modern, high-bay distribution space. Services include warehousing, product distribution, kitting, assembly, packaging, parts distribution, and parts kitting with EDI, FTP, and Internet support.

Company Description

Salary : $45,000

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Client Logistics Specialist

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