What are the responsibilities and job description for the Field Service Test Manager position at MDS Staffing?
Job Duties and Responsibilities (Essential Functions)
- Effectively lead, manage, and mentor the Field Service and Test staff with an emphasis on employee growth, project success, and overall performance.
- Set clear goals and objectives, assess progress, and instill a performance-oriented culture with a focus on accountability.
- Deploy a strategy that builds, retains, and engages all employees through inclusion and teamwork.
- Coordinate with various technical disciplines within the organization to collaborate, optimize, and improve work and staff.
- Assist all levels of Management in articulating capabilities and capacity in support of project and customer service objectives.
- Identify, mentor, and coach the development of inexperienced staff and elevate the overall safety, technical and professional expertise of the team.
- Provide engineering and manufacturing with suggestions for process and product improvements related to technology, operating experiences, ease of installation and commissioning by providing drawing and document redline updates.
- Ensure and document that staff are current with relevant safety training, technical certifications and industry qualifications.
- Establish system testing requirements and plans and assist in equipment inspections and startup and troubleshooting of low and medium voltage switchgear, ATS's, circuit breakers, protective relays, and control systems.
- Collaborate with assistant project managers, engineers, and technicians to meet project deliverables, contract requirements, schedule and budget expectations.
- Review technical vendor submittals for installation and commissioning requirements.
- Ensure compliance with all safety and quality requirements.
- Assist with estimating project costs to sales.
- Support compliance of Quality Assurance requirements according to ISO 9001 : 2015, customer, national, and international standards.
- Support the development and maintenance of project schedules and manpower requirements.
- Create and maintain department documentation such as work instructions, guides, and new employee onboarding plans.
- Manage 24 / 7 technical support for field startups, warranty claims and maintenance contracts.
- Oversee troubleshooting and assistance in the configuration of control systems utilizing PLC / HMI control platforms.
- Develops and maintains effective working relationships with manufacturers and vendor representatives.
- Resolve customer disputes and inquiries promptly to ensure equitable resolutions to maximize customer satisfaction.
- Projects a positive, professional image of the company in all communications with customers, vendors, and suppliers.
- Oversee the development and implementation of training plans and documentation for client applications.
- Create and maintain equipment calibration logs and oversee equipment asset management.
- This role is typically in the office, with occasional travel up to 15%.
Required Skills and Experience (Minimum requirements in terms of educational background, work experience, licenses / certifications or other knowledge, skills, and abilities).
Responsible for managing Field Service and Test staff performance, safety, training, work schedules, resource assignments and documentation for planned and emergent customer and project needs. Ensure staff are supported for performing in-house and field testing, inspection, installation, commissioning and training of products and equipment.
