What are the responsibilities and job description for the Customer Support Representative position at MDT Sporting Goods?
Job Description
MDT Sporting Goods is the market leader in bolt action rifle chassis and accessories. Our products are used worldwide by gun enthusiasts, rifle manufacturers and law enforcement agencies for accuracy, quality, and reliability. At MDT, we pride ourselves on working hard, enjoying what we do, and exceeding our customers’ expectations.
With a focus on being legendary, we are looking for top talent and people who are excited and passionate to work in this industry to enhance the experience of our customers.
We have an exciting opportunity for a high-performance customer service position to further support our growing customer base, with world-leading customer care.
Responsibilities
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Own and deliver agreed-upon annual customer care goals.
- Understand and communicate our values
- Travel to trade shows when possible
- Help Develop our Customer Care process
- Work with leadership to generate ideas for a better customer experience
Requirements
- Demonstrated willingness and ability for continuous learning.
- Demonstrated ability to communicate, present, and influence credibly and efficiently at all levels of the organization.
- Excellent listening and presentation skills
- Excellent verbal and written communication skills
- Hard-working, persistent, and dependable.
- Positive and enthusiastic.
- Willing to get a Canadian Possession & Acquisition License (PAL)
The following is beneficial but not essential as training will be provided:
- Firearms enthusiast – specifically bolt-action rifles
- Competitive / Recreational target shooting
- Hunting
- Understanding/experience in a manufacturing environment
We go beyond making precision rifle accessories – we aim for excellence in everything we do. Our trio of core values – Purposeful, Capable, and Legendary – guide us in every venture. If you're ready to contribute significantly to enhance our customer relations, apply today! Your opportunity to make a mark in a growing company is here!
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Relocate:
- Idaho Falls, ID 83404: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $19
