What are the responsibilities and job description for the Contact Center Supervisor - Sales position at MDVIP LLC?
Overview
Join MDVIP as a Contact Center Supervisor - Sales. In this role, you'll lead and mentor a team to manage relationships with MDVIP-affiliated physicians, drive sales campaigns, and ensure performance goals are met. You'll also analyze key metrics, provide feedback to staff, support Member Services, and offer remote supervision as Manager on Duty, all while contributing to the success of the organization.
Since opening the first affiliated practice in 2000, the MDVIP membership-based personalized healthcare program now empowers over 400,000 people to reach their health and wellness goals through in-depth knowledge, expertise, and one-on-one coaching with over 1,300 of the finest primary care doctors in America. MDVIP-affiliated doctors provide the highest level of personalized health care through consultations, comprehensive screenings, and advanced testing coupled with a wellness plan devised to help manage acute and/or chronic medical needs. MDVIP-affiliated doctors utilize the latest healthcare technologies in order to advance the delivery of primary care and improve health outcomes in America.
MDVIP has consistently been recognized as a Great Place to Work® employer since 2018, (Greatplacetowork.com/certified-company/MDVIP) and was named by Fortune and Great Place to Work® as one of the 2023 Best Workplaces in Healthcare™ This is a corporate based role.
Responsibilities
Essential Duties and Responsibilities
Sales and Operational Responsibilities
Supervisory Responsibilities
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Qualifications
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education / Experience / Knowledge:
Associate degree and at least three years related supervisory experience; or equivalent combination of education and experience where two year’s related experience equals one year of schooling. Related experience assumes at least two years in a supervisory or management capacity within a high-volume call center, focused on sales and service. Current MDVIP experience demonstrating leadership, judgment, decision-making, and essential technical skills may substitute for the call center supervisory experience required.
Skills and Knowledge:
- Excellent communication (verbal and written), listening, and rapport-building skills
- Proficient troubleshooting and problem-solving skills
- Ability to establish priorities, work independently, and manage objectives with little supervision.
- Ability to identify, handle and resolve recurring issues. Identify trends and suggest improvements in product and process.
- Knowledge of modern office procedures and methods including telephone communications, office systems, and organized record keeping. Type 45 words accurately per minute.
- Develop and train new employees to successfully provide excellent customer service while meeting service level goals.
This role is a corporate based role in Boca Raton, FL. At no time may work be performed, or computer systems accessed, from outside of the U.S.
