What are the responsibilities and job description for the SAP Data Entry & Customer Service Representative position at MEA - MidAtlantic Employers’ Association?
Job Description
SAP Data Entry & Customer Service Representative
Our client, an international manufacturing company, is currently seeking candidates who have experience with SAP data entry to join their Customer Service team.
By joining the Customer Service team, you will interact with customers to provide product information, pricing, availability, order entry, delivery, repair & calibration coordination, and shipping.
This is a great opportunity to learn new skills and grow your career in a multinational company. Other benefits include medical, dental, vision, life and disability insurance. 401K with company match. Paid time Off, including 11 paid holidays. Free parking onsite. Discounted gym memberships through medical insurance. And free and confidential Employee Assistance Program.
Location: Phoenixville, PA. This is a full-time position, Monday - Friday, requiring onsite work.
Responsibilities
Requirements:
SAP Data Entry & Customer Service Representative
Our client, an international manufacturing company, is currently seeking candidates who have experience with SAP data entry to join their Customer Service team.
By joining the Customer Service team, you will interact with customers to provide product information, pricing, availability, order entry, delivery, repair & calibration coordination, and shipping.
This is a great opportunity to learn new skills and grow your career in a multinational company. Other benefits include medical, dental, vision, life and disability insurance. 401K with company match. Paid time Off, including 11 paid holidays. Free parking onsite. Discounted gym memberships through medical insurance. And free and confidential Employee Assistance Program.
Location: Phoenixville, PA. This is a full-time position, Monday - Friday, requiring onsite work.
Responsibilities
- Maximize customer satisfaction rating by gathering customer information, fulfill customer needs, educate customers including but not limited to: product selection, configuration, options, warranty, repair, delivery, price and credit options
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
- Maintain a balance between company policy and customer benefit in decision making handling issues in the best interest of both the customer and company.
- Maintain Customer Accounts in SAP ERP system.
- Perform various functions & tasks within each function including, but not limited to: Sales Order Entry, Inbound Repair Processing, Outbound Repair Shipment Processing, Customer Repair Approvals, & Sales Shipments
- Handle returns and credits
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers experience and proficiency within the department.
Requirements:
- Experience with SAP (ERP) is required
- 1-3 years of experience within manufacturing, warehouse, and/or distribution, is preferred
- Strong computer software skills, including Microsoft Office Suite
- Demonstrated experience with customer service policy and work process development
- Excellent oral and written communications skills, professional phone skills
- Detail oriented, team oriented, and ability to multitask
