What are the responsibilities and job description for the Service Manager position at Meade Tractor?
Meade Tractor is always looking for dedicated employees who are ready to make a career of going above and beyond for our customers. We have a fantastic team and we’re ready to add more employees who match our culture and passion. Since 2010, Meade Tractor has been providing outstanding products and service to the hard-working landowners, landscapers, farmers, and homeowners. As we grow, we’ll need people ready to grow with us. Start your new journey today.
We offer an excellent benefit package for you and your family.
Purpose:
Oversees service operations within the dealership to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Responsibilities:
- Ensures a clean and safe work environment for all employees
- Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
- Assists with the development and training of service personnel and may complete performance reviews of service staff
- Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction
- Monitors service sales on a monthly basis to ensure achievement of budgeted sales and profit goals
- Participates in the development and execution of the Corporate Service Marketing Plan
- Coordinates customer clinics, field days and related promotional events
- Reviews work orders for completeness and accuracy prior to customer billing
- Ensures all departmental tools, equipment, and vehicles are in good working order
- Manages recruiting, staffing and employee development activities for employees reporting to this position
- May assist the Corporate Service Manager in developing processes and procedures and to develop and follow an annual Service Department budget
Experience, Education, Skills and Knowledge:
- 3 years’ experience in Service Department operations
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Ability to write and speak effectively to individuals and groups
- Familiar with John Deere and competitive products
- Ability to analyze and interpret internal reports
- Ability to work extended hours and weekends
- Excellent customer service skills
- High School Diploma or equivalent experience
Equal Opportunity Employer
