Banquet Captain

At Meadowood, gracious hospitality defines the style of service and timeless, natural beauty, the sense of place. A rich company culture inspires staff to achieve the highest service standards in hospitality. Join the Meadowood team and experience the pride and teamwork of working alongside a dedicated team of professionals in a truly beautiful setting.

Position Summary:

The Banquet Captain is responsible for providing exemplary guest service and seamless operation of Banquet functions. Additionally, the Banquet Captain is responsible for the training and supervising servers during an event and assigning servers to event tasks that are aligned with the capabilities of each individual server. As well maintain close communication with the Event Manager before and after the event to ensure the value of the guess experience.

Guest Service

• Guest Interaction
• Maintain positive attitude through adverse situations
• Extend warm, friendly greeting to host of function
• Review event order with host and take appropriate action as changes are needed
• Coordinate host special requests
• Communicate host's needs clearly to service personnel and manager
• Ensuring guest comfort
• Post-Event Guest follow-up

Operations

• Ensure staffing is presentable with complete uniform.
• Review the Banquet Event Order and ask supervisor for any question they may not be very clear or explanatory on the Banquet event order and have copies of the banquet event order for the rest of the team, to have better understanding of the event during the pre-shift meeting.
• Complete equipment checklist prior to the day of the event if possible, otherwise review the equipment list with Staffa arrival to insure any last minute changes on the event.
• Establish a cohesive communication with the kitchen team before the event start and go over all the requirements, timing, guarantee numbers, special requests and appropriate desserts. And maintain positive communication throughout the event.
• Assist in transportation, set up and breakdown of banquet function
• Carry out instructions and inspect room for proper set-up according to event order
• Inspect banquet areas (front and back of the house) for cleanliness, order and maintenance, taking corrective action when needed
• Be knowledgeable of food and beverage menu for each event
• Assist in service of food and beverage as needed
• Know and follow California liquor laws
• Ensure that wine is not over-poured
• Maintain proper care and cleanliness of service equipment
• Ensure that servers take breaks as appropriate during events
• Maintain cash bank (for cash bar) during event
• Return cash bank to manager after event
• Complete and return beverage requisitions at conclusion of event
• At the end of each event a captain report completed and distributed the respective managers, regarding guest positive comments and any feedback, describe if any solution were taking that will help the team to grow and improved professionally

Supervision

• Know and follow county and state ordinances. Eg. Noise, light, etc…
• Oversee two or more servers per event and/or events, or act as supervisor of any event as determined by the Banquet Manager
• Train servers regarding Meadowood service standards, procedures
• Assign servers to banquet event tasks based upon familiarity with server capabilities
• Ensure adherence to all service standards and procedures
• Ensure adherence to all appearance standards of servers
• Provide continual supervision of servers before, during and after event
• Ensure all safety procedures are being followed at all times and report any issues.

Personal Characteristics Required:

• Customer service oriented
• Independent thinker and doer
• Demonstrate a strong understanding of etiquette and style
• Thorough, detail oriented, organized and pro-active
• Enthusiastic and high energy
• Flexible in fast paced environment
• Effective verbal communicator
• Team oriented
• Professional, friendly and courteous even under stress
• Able to perform many diverse tasks concurrently

Qualification and Experience Required:

• 2-5 years of experience in Banquet Service, Catering, or Hospitality
• Experience in roles such as Banquet Server, Server Supervisor, or Event Coordinator
• 1-2 years of supervisory experience is a
• Knowledge of Dining Service Skills
• Food Safety Certification
• TIPS or Alcohol Service Certification
• Valid driver license

Special Skills/Abilities Required:

• Fluent verbal skills in English required
• Ability to actively listen and provide clear, coherent responses to clients regarding their needs
• Basic writing skills
• Ability to work cohesively in a team environment with flexibility and respect

Reasoning Ability

• Ability to accommodate opportunities that relate to last minute changes or requests

Physical Demands of Position:

• Able to be on feet, walking for long periods of times
• Lifting of items up to 25 pounds
• Bending, squatting, kneeling and reaching

Working Conditions:

• Working on an open environment/outdoor property
• Required to work Weekends, Holidays and special events
• Kitchen and staging area in close quarters
• General restaurant environment, both in and out of doors

Benefits:

• Health insurance
• Vision insurance
• Dental insurance
• 401(k) matching
• Employee discount
• Flexible spending account
• Health savings account
• Life insurance
• Pet insurance
• Paid time off
• Referral program
• Employee meals

Meadowood is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Meadowood is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Please let us know if you need any assistance or accommodations due to a disability.