What are the responsibilities and job description for the Evening Manager position at Meadowood Resort LLC?
At Meadowood, gracious hospitality defines the style of service and timeless, natural beauty, the sense of place. A rich company culture inspires staff to achieve the highest service standards in hospitality. Join the Meadowood team and experience the pride and teamwork of working alongside a dedicated team of professionals in a truly beautiful setting.
SUMMARY
The Evening Manager is responsible for the oversite of operations in the evening, in concert with Directors and Managers on property. The Evening Manager will work with each of these Directors, Managers and their staff to ensure the highest operational and service standards are being met for our hotel guests, members and co-workers. As the Evening Manager, you will lead the effort to manage any “glitches” that need to be communicated or resolved, involving those who need to be involved.
RESPONSIBILITIES
- In concert with the Directors from the different divisions, develop and implement comprehensive departmental plans and strategies to support each of those divisions nightly. Keep updated, daily, on any changes in strategies needed as changes occur, including and informing all who will be impacted by the changes.
- Attend all departmental lineups as they occur each evening, contributing as needed.
- Check in with Spa and Pools/Terrace Café staff prior to closing and contribute as needed.
- Be knowledgeable of processes to assist in any service crunches throughout the departments of Front Office, Housekeeping, Food & Beverage, ESS, & Membership.
- Work with Front Office Managers & Accounting Managers to ensure the Night Audit/Overnight Reception team is fully trained on current procedures of the daytime teams.
- Work with Estate Safety & Security Manager to ensure Overnight ESS team members are trained on basics of Overnight Reception to assist with staffing absences in Night Audit/Overnight Reception.
- Develop and maintain strong relationships with hotel guests and members.
- Act as main point of contact for guest glitches in the evening hours and ensure appropriate communication across all departments for follow-up in the morning.
- Communicate with Housekeeping Managers for day-to-day oversight of evening cleaning at the Fitness Center & the Spa.
- Communicate with Housekeeping Managers for assistance with evening turndown service.
- Act as main point of contact for any evening of “after hours” projects with a contracted company (exterior window or banquette cleaning, lighting install, etc.).
- Review HotSOS pending & completed tickets from the day to ensure that all guest requests have been handled correctly, and spot check to ensure that physical items have been resolved (lights out have been replaced, etc.).
- Knowledge of all departments and functions, as well as an ability to resolve hotel guests' and members' concerns are essential. This role is guest, member and employee facing, and, as a leader, the Evening Manager role may be asked to perform operational duties, assisting with guest needs and planning, and supporting the leadership team and colleagues.
SUPERVISORY RESPONSIBILITY
Night Audit/Overnight Reception team would report to the Evening Manager. As a leader within Meadowood, this individual must lead by example with respect to their character, presentation, professionalism, and written and verbal communication skills.
QUALIFICATION REQUIREMENTS
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Excellent communications and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple projects simultaneously.
- Team-oriented.
- Steady under pressure and in emergency situations.
- Flexible, and able to work holidays, weekends, and overnights as needed.
EDUCATION & EXPERIENCE
- 3 years of hospitality leadership responsibilities, preferably in the Rooms or F&B divisions.
- Bachelors or Associates Degree (preferred)
- Hotel Operating Systems – i.e. V1 or Opera
- Teams, Outlook, Excel, Word, PowerPoint
- Valid CA Driver’s License
LICENSE OR CERTIFICATES
- None
GROOMING
- All employees must maintain a neat, clean, and well-groomed appearance per Meadowood grooming standards.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Due to the nature of the hospitality industry, you may be required to work weekends and holidays. Your immediate supervisor will determine these dates in advance.
Benefits:
- Health insurance
- Vision insurance
- Dental insurance
- 401(k) matching
- Employee discount
- Flexible spending account
- Health savings account
- Life insurance
- Pet insurance
- Paid time off
- Referral program
- Employee meals
Meadowood is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Meadowood is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Please let us know if you need any assistance or accommodations due to a disability.