What are the responsibilities and job description for the MBH - Lead Admissions Specialist position at Meadows Of Wickenburg Inc?
This is where you change your story
At Meadows we understand that new directions to career advancing and improvement can be scary, but we are excited to offer you a possible new rewarding chapter with us! Come join us in transforming lives!
Who are we?
Meadows Behavioral Health is a leader in the behavioral health industry. We offer a range of specialized programs including residential, outpatient and virtual treatment. We provide care for drug and alcohol addiction, trauma, sexual addiction, behavioral health conditions, and co-occurring disorders. We offer state-of-the-art care including neurofeedback and other services. Our evidence-based approach is rooted in decades of clinical experience, with more than 45 years in the field. Our approach is different and success stories from our patients are the proof.
Who are you?
Are you compassionate, innovative and have a passion to make an impact? Are you looking to get your foot in the door with a company that will believe in your abilities and train you to advance? 80% of our current top-level executive staff are organic internal promotions from within.
We might be a perfect fit for you!
Job Summary
Coordinates all activities associated with the admissions of a prospective patient. Coach and monitor Admission staff in all areas related to the Admission Department, including but not limited to: inquiry calls, scheduling intake screenings, providing orientation to patients and family members to the facility. Responsible for conversion rate of admission calls to admissions.
Responsibilities:
- Provides coaching to staff to provide best-in-class services in the areas of patient admissions.
- Supervises call activities to ensure prompt and courteous answering of calls, consistent and appropriate follow up calling, and appropriate resources delivered for non-viable calls.
- Coordinates with appropriate staff on daily basis to schedule admits, notifies appropriate staff of pending admissions with high level of detail and accuracy.
- Trains, coaches, and monitors Admission staff to ensure knowledge in receiving and recording inquiry calls; responding appropriately to all requests for information; process for referring callers that do not fit program criteria to other sources; conducting pre-admit screening; collection of pertinent patient demographic and insurance information.
- Consults with Financial Coordinator to determine financial options for incoming patients
Education, Skills and Experience Requirements:
- Bachelors degree from an accredited college or university in a behavioral health or related field; Masters degree preferred.
- At least five (5) years of experience in a behavioral health setting.
- Must have valid drivers license and proof of insurance.
- Must maintain CPR and First Aid certifications.
- Listen to and understand information and ideas presented through verbal and written words and sentences.
- Communicate information and ideas verbally and written so others will understand.
- Apply general rules to specific problems to produce answers that make sense.
- Combine pieces of information to form general rules or conclusions; including finding a relationship among seemingly unrelated events.
- Identify/recognize when something is wrong or is likely to go wrong and know who to involve for resolution.
- Generate various ideas about a given topic.
We are a Drug Free Company. All positions are designated as Safety Sensitive positions and in light of our company mission, the Company does not employ medical marijuana cardholders. Following an offer of employment, and prior to reporting to work, all applicants will be required to submit to and pass a substance abuse screen.
The Meadows is an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. The Meadows provides reasonable accommodations to individuals with disabilities and if you need reasonable accommodation during any time of the employment process please reach out.
