Operations and Growth Director

This is where you change your story

At Meadows we understand that new directions in career advancing, and self-improvement can be scary, but we are excited to share with you a possible new rewarding chapter with us! Come join us in transforming lives!

Who are we?

Meadows Behavioral Health is a leader in the behavioral health industry. We offer a range of specialized programs including residential, outpatient and virtual treatment. We provide care for drug and alcohol addiction, trauma, sexual addiction, behavioral health conditions, and co-occurring disorders. We offer state-of-the-art care including neurofeedback and other services. Our evidence-based approach is rooted in decades of clinical experience, with more than 45 years in the field. Our approach is different and success stories from our patients are the proof.

Who are you?

Are you compassionate, innovative and have a passion to make an impact? Are you looking to get your foot in the door with a company that will believe in your abilities and train you to advance? 80% of our current top-level executive staff are organic internal promotions from within.

We might be a perfect fit for you!

Position Summary:

This dual-role position oversees office efficiency while driving business growth through strategic partnerships, community outreach, and client engagement. The ideal candidate will possess strong leadership, administrative, and communication skills to seamlessly manage operations while spearheading business development initiatives.

Primary Responsibilities (include but are not limited to):

Office Management:

• Oversee daily office operations, ensuring a smooth and efficient work environment.
• Manage office supplies, equipment, and facilities to maintain a productive workspace.
• Supervise administrative staff and coordinate workflow among departments.
• Handle scheduling, correspondence, and record-keeping for senior leadership.
• Ensure compliance with company policies, procedures, and safety regulations.
• Assist with HR functions, including onboarding, employee engagement, and performance tracking.
• Manage vendor relationships and negotiate contracts for office-related services.
• Assist in the creation and maintenance of an operational handbook, including patient orientation to the program
• Collect and organize data for performance improvement plans as necessary
• Work with the Compliance Department to oversee the creation and maintenance of policies and procedures in compliance with company policy, state, and Joint Commission regulations.
• May function as Safety Officer, ensuring compliance with all risk and safety policies as well as state and Joint Commission regulations.
• Coordinate all administrative activities, including scheduling of therapies and activities, and provide daily supervision to administrative clerical staff.
• Coordinate onboarding and offboarding of new staff, as well as personnel file maintenance with Corporate Human Resources.
• Work with the Business Office to ensure prompt and accurate posting of charges and collection of payments

Business Development Liaison:

• Proactively seek and develop new business opportunities to grow the companys client base (In-Person and Virtual)
• Cultivate and maintain strong relationships with clients, partners, and industry stakeholders.
• Develop protocols for conducting tours and organizing networking events.
• Collaborate with hospitals to establish a seamless door-to-door patient transfer process.
• Maintain close collaboration with internal case managers to keep them informed about Chicago MOC and local SLEs.
• Design and execute strategic marketing and outreach initiatives to boost brand awareness.
• Work closely with sales and marketing teams to drive revenue growth and expansion.
• Represent the company at networking events, conferences, and industry meetings.
• Monitor market trends and competitor activities to identify opportunities for growth.

Education, Skills and Experience Requirements:

• Bachelors degree in business administration, Healthcare, Marketing, or a related field preferred
• Two years of administrative/clerical support experience required.
• Minimum of two years experience in the behavioral health field preferred.
• Experience working with specialty services (Trauma, Chemical Dependency, Eating Disorders) in an outpatient setting preferred.
• Strong organizational and multitasking abilities with keen attention to detail.
• Excellent communication, negotiation, and relationship-building skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strategic mindset with problem-solving and decision-making capabilities.
• Knowledge of industry trends and best practices in business development.

We are a Drug Free Company. All positions are designated as Safety Sensitive positions and in light of our company mission, the Company does not employ medical marijuana cardholders. Following an offer of employment, and prior to reporting to work, all applicants will be required to submit to and pass a substance abuse screen.

The Meadows is an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. The Meadows provides reasonable accommodations to individuals with disabilities and if you need reasonable accommodation during any time of the employment process please reach out.