What are the responsibilities and job description for the Membership Staff Vernon and Downtown position at Meadville Family YMCA?
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Membership Staff Vernon and Downtown
Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area, coffee station, and laundry rooms.
- Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
- Greet all guests as they enter the facility
- Gather and record member data into Core
- Provides information and assistance related to membership rates, programs, scholarships and other Y amenities.
- Prepares member records and handles registration / enrollment transactions.
- Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
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Builds relationships with members; helps members connect with one another and the YMCA
- Greet all guests as they enter the facility
- Facilitate member to member engagement.
- Handles and resolves membership concerns and informs Membership Coordinator of unusual situations or unresolved issues.
- Applies all YMCA policies dealing with member services.
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Member services
- Monitor the locker rooms and towel bins frequently (where applicable).
- Provide laundered towel service (where applicable) and fresh coffee to members.
- Report any items that may provide a health and safety hazard to staff, members or guests to the maintenance staff.
- Works all scheduled shifts and follows call-off policy.
- Maintain cleanliness and organization of front desk and lobby areas and ensures cleanliness of facility.
- Other duties as assigned by supervisor.
Pay: $9.00/hr
Schedule: Part-Time
Contact:
talyn@meadvilleymca.org
Salary : $9
