What are the responsibilities and job description for the PATIENT PORTAL SPECIALIST - FULL-TIME position at Meadville Medical Center?
The Patient Portal Specialist performs a variety of duties for the proper enrollment in the Patient Portal. Communicates technical and software issues to appropriate IT support personnel. To register patients for Emergency Services and Outpatient Departments. To call patients and retrieve information for pre-registration for out-patient services including insurance eligibility, demographics and patient financial responsibility.
MINIMUM EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
A minimum of a high school diploma
Must have excellent Customer Service Skills
Registration experience in a healthcare environment preferred
Excellent oral and written communication skills
Result orientated and a good compassionate listener
Ability to problem solve, identify solutions and make appropriate decisions.
Knowledge of Microsoft office products, computers and operating systems.
Knowledge of Meditech.
Demonstrated customer service skills in interactions with all patients, families and staff, including high volumes and stressful situation.
Ability to exhibit independent judgement skills and show initiative.
Ability to use tact and poise in representing MMC Health Systems.
Ability to adjust communications to fit the needs and level of understanding of the receiver.
Work with minimal direction and assistance.
Strong organizational skills and ability to set priorities.
Must be available all shifts, weekends and holidays.
MINIMUM EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
A minimum of a high school diploma
Must have excellent Customer Service Skills
Registration experience in a healthcare environment preferred
Excellent oral and written communication skills
Result orientated and a good compassionate listener
Ability to problem solve, identify solutions and make appropriate decisions.
Knowledge of Microsoft office products, computers and operating systems.
Knowledge of Meditech.
Demonstrated customer service skills in interactions with all patients, families and staff, including high volumes and stressful situation.
Ability to exhibit independent judgement skills and show initiative.
Ability to use tact and poise in representing MMC Health Systems.
Ability to adjust communications to fit the needs and level of understanding of the receiver.
Work with minimal direction and assistance.
Strong organizational skills and ability to set priorities.
Must be available all shifts, weekends and holidays.
