What are the responsibilities and job description for the SUPPORT STAFF CARDIAC CARE position at MEADVILLE MEDICAL CENTER?
Communicates with all staff members regarding the status of patients.
Greet patients with a friendly attitude and assist patients at the check in and/or check out window.
Schedule appointments and document in EMR system.
Obtain authorizations as needed and if applicable.
Maintains front office workspace and waiting areas and ensures cleanliness.
Maintains medical information, filing and or scanning.
Verifies insurance information and or checks eligibility thru EMR system, enters patient demographics. Scans or copies patient identification and insurance information.
Promptly and pleasantly receives telephone calls within three rings and documents accurately, refers to appropriate source, triage calls or schedule appointments if calls demand. Responds to telephone calls and messages from patients, insurance companies, and staff courteously and promptly with an emphasis on effective resolution.
Verifies schedule with the staff.
Picking up and distributing mail.
Prepares patient charts assuring all required forms are present in the chart.
Record request must be copied and sent in a timely manner.
Scanning/filing of all patient information must be completed on a daily basis.
General knowledge of insurance coverage including but not limited to Medicaid, Blue Shield and Commercial Insurances.
Ordering office supplies if applicable.
Use of Meditech or other EMR system.
Answers in-coming calls promptly/pleasantly and provide correct information.
Maintains correspondence with physician offices as required.
Verifies appropriate billing and charges daily.
Assists with patient satisfaction surveys.
Offers assistance to other staff when able.
Other duties as assigned.
Behaviors
Required- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
