Product Operations Specialist

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190 team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.

We re looking for an experienced and energetic Product Operations Specialist to join our Product team. Reporting to the VP of Product, you ll be ensuring that the Product team s efforts are focused on delivering the most value and consider the full range of user needs, all while bolstering their operational efficiency.

A day in the life as a Product Operations Specialist:

• Drive Cross-Functional Collaboration Work directly with Product team members to ensure accountability across upstream and downstream teams. Maintain transparency around delivery timelines, estimates, and risks. Lead effective communication channels between teams.

• Stakeholder Management & Communication Spearhead cross-departmental initiatives including goal tracking and progress reporting. Cultivate strong relationships with internal teams while ensuring effective information flow. Serve as a responsive liaison to our customer and partner community.

• Product Request Management Evaluate and respond to incoming feature requests. Synthesize feedback into actionable themes and strategic recommendations for the product team.

• Internal Tools Governance Develop and maintain standards for internal tools, ensuring they serve as a unified source of truth across the organization. Focus on seamless integration of partner projects into existing systems.

• Data-Driven Decision Making Transform metrics and user data into actionable insights that drive Product team goals. Analyze team efficiency metrics to identify optimization opportunities. Collaborate with team members to deepen understanding of user workflows.

In the first 6 months, you ll be successful at reaching these milestones:

• Digesting the existing Feature requests and deliver actionable insights to the Product Management group

• Building, documenting, & maintaining communication channels with internal teams.

• Evaluating & prioritizing existing partner requests.

If the below describe your knowledge, experience and character, this role could be for you:

• I have at least 5 years of experience in a SaaS product environment, particularly in a product or support capacity

• I have knowledge of

• Institutional dietary and food service operations,

• Electronic Healthcare Records (EHR) systems and/or EHR-integrated systems,

• Menu management systems for healthcare clients,

• Accounting systems and/or supply chains related to the food service industry,

• Inventory management systems and analysis methodologies with an understanding of profitable procurement practices spanning labour and raw food costs to rebate programs and volume purchases,

• Point of Sale (POS) systems and related application integrations like online ordering, kitchen management systems, and digital payments,

• Or a combination of one or more of these areas.

• I gained my knowledge through at least 3 years of direct external-facing experience with a strong understanding of a partner ecosystem, and at least 2 years interfacing with an agile development process.

• I have experience with planning tools, like Monday, ProductBoard, ClickUp, or Trello, product tools like Aha!, Miro, Figma, MogUps, and Axure, and dev tools like Jira.

• I m intimately familiar with inter-departmental dynamics, communication, & cooperation.

• I m exceptional at prioritizing and organizing resources and needs based on tangible data, as well as keeping people responsive and accountable for their work.

• I have a proven ability to effectively communicate with team members from different areas and help bridge any gaps and maintain ongoing inter-team relationships.

• I m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA.

• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate.

• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills.

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!

More to love about working at MealSuite:

• We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here.
• We ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.
• We re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.
• We take care of our employees too! Here are just a few of the great things we offer:
• Unlimited paid time off yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
• Healthcare benefits extended health, vision, dental, and paramedical coverage, critical illness, life and disability insurance, travel medical insurance, and access to Teladoc medical experts.
• Hybrid flexibility we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
• Work-life balance this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
• An inclusive workplace women account for 53% of our employees and 58% of people leaders.
• Participation in our equity program we d love for you to share in MealSuite's success as we continue to grow!
• Opportunities for career development and advancement we support our employees in pursuing and achieving their professional goals.
• Purposeful work with a positive community impact more than 90% of our North American employees agree that the company s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers.

This role will require you to work in our office located in Cambridge up to 2 days a week. More than an hour away from the office location? Apply anyway, and we can talk through your options!

Have we got your attention? Great! Here s what s next:

Apply today with your resume and answers to our application questions.

We ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we d like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person. If there s a delay in our response, please don t think we ve forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview.

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact hr@mealsuite.com.