Automotive Shop Manager

Compensation:

• $75,000 - $90,000 Annually
• Quarterly performance bonus

Schedule:

• Monday - Friday 7:30 am - 6 pm
• Weekends off!

Benefits of working for Mears Automotive:

• 401k with employer matching available after 6 months of employment
• Health, Dental, & Vision Coverage
• 3 weeks of paid time off to start
• Take every weekend off
• Top shop with excellent reputation for quality work and great customer service
• Technicians on salary, removes the difficulty inherent in managing employees within a flat rate pay structure

Shop Manager/Customer Service Rep Job Responsibilities:

• Distribute work to the Technicians, track work flow to optimize output and meet promised completion times
• Monitor and assist in the distribution of parts to ensure Technicians have the required parts for job completion
• Mentor apprentice Technicians, manage performance of all Technicians
• Ensure the repair facilities are clean, organized and work is performed in a safe manner
• Shared Management the office's daily operations, including scheduling appointments, providing top-notch customer service, and estimating vehicle repairs, communicating vehicle maintenance and repair needs to customers
• Ensure that customers receive high-quality service and that their needs are met promptly. Set the expectation for the cost of repairs and when the vehicle will be complete, then meet or exceed this expectation.
• If issues or delays arise, communicate with customers promptly so that you are always meeting or exceeding customer expectations.
• Maintain accurate records of customer and vehicle information, as well as repair and maintenance services performed. This includes maintaining detailed notes on every invoice.

Required Skills and Experience

• 5 years of Customer Service Management experience is required
• 10 years of Automotive Technician experience is required
• Managing a large, fast paced shop requires the ability to track and manage 100's of variables on a continuous basis, top tier analytical skills are required
• Must have impeccable communication and customer service skills
• Must be able to de-escalate challenging customer conversations and maintain the utmost professionalism throughout.
• Must have a valid driver's license

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift

Work Days:

• Monday to Friday
• No weekends

Experience:

• Automotive service: 10 years (Required)

Ability to Relocate:

• Brownsburg, IN 46112: Relocate before starting work (Required)

Work Location: In person

Salary : $75,000 - $90,000