What are the responsibilities and job description for the Customer Service Specialist position at Mears Group, Inc.?
Company Description
Mears Group, Inc. is an industry-leading energy infrastructure solutions provider offering engineering, construction, and maintenance services across North America. As a subsidiary of Quanta Services, Mears leverages a network of companies to deliver infrastructure solutions to various industries.
Role Description
This is a full-time remote role for a Customer Service Specialist at Mears Group, Inc. The Customer Service Specialist will be responsible for providing customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering exceptional customer service on a daily basis.
Qualifications
- Customer Support and Customer Service skills
- Phone Etiquette and Customer Experience
- Strong focus on Customer Satisfaction
- Excellent communication and interpersonal skills
- Ability to handle high call volumes and resolve customer issues efficiently
- Experience in relevant industries is a plus
- Associate's or Bachelor's degree in a related field
