What are the responsibilities and job description for the Customer Service Production Planner - Hybrid position at MEC (Mayville Engineering Company, Inc.)?
As a Production Planner at MEC, you will support production in the areas of sales order management, forecast management, customer interface and work order maintenance.
You'll be working with several customers within Construction, Agriculture, and Automotive Industries.
This role is a hybrid role - you'll work at least 3 days in the office with ability to work from home on the 4th day and overtime days. Addtional in office days may be required as well.
Typical office hours for 1st shift are 6am-4:30pm Monday - Thursday
Responsibilities
EDUCATION and/or EXPERIENCE
Associate/Bachelor's Degree in related field, one to three years planning or customer service experience in a manufacturing environment, or equivalent combination of education and experience.
Experience with Microsoft Office 365 (Outlook, TEAMS, Excel, Word, and Powerpoint) and ERP systems (Oracle, SAP, etc..)
You'll be working with several customers within Construction, Agriculture, and Automotive Industries.
This role is a hybrid role - you'll work at least 3 days in the office with ability to work from home on the 4th day and overtime days. Addtional in office days may be required as well.
Typical office hours for 1st shift are 6am-4:30pm Monday - Thursday
Responsibilities
- Enters sales orders and acknowledges ship dates.
- Monitors pricing on in-coming orders to ensure they match quotes to avoid short pays.
- Revises schedules and issues work orders to suit order changes, cancellations and/or revised forecasts.
- Determines revised plan in the event of failures to meet schedules.
- Notifies customer in the event of failures in meeting shipping schedules. Works with customers to prevent line down situations at customers.
- Follows up on customer requests for information on shipments.
- Coordinates scheduled shipments with the Shipping Department
- Reviews and evaluates forecasts received via EDI, fax, mail, etc.
- Researches late parts, identifies and brings bottlenecks to manufacturing's attention.
- Works closely with engineering to implement engineering changes. Monitors structure (bill of material) problems.
- Expedites, as needed, any late deliveries from outside vendors, sub-contract, etc.
- May perform other duties as assigned.
EDUCATION and/or EXPERIENCE
Associate/Bachelor's Degree in related field, one to three years planning or customer service experience in a manufacturing environment, or equivalent combination of education and experience.
Experience with Microsoft Office 365 (Outlook, TEAMS, Excel, Word, and Powerpoint) and ERP systems (Oracle, SAP, etc..)
