Assistant Lead Family Service Coordinator (ALFSC)

MECA Therapies, LLC is looking for an Assistant Lead Family Service Coordinator (ALFSC) to join our professional team. 

MECA Therapies is the largest pediatric rehabilitation provider in the state of New Mexico. Our mission is to strive everyday towards ensuring that our families and their children have access to the highest quality of care in the communities we serve. 

JOB DESCRIPTION

Department: Early Childhood Services

Reports To: Regional Director and MECA Management Team

Assistant Lead Family Service Coordination (ALFSC) services are carried out by a designated individual to assist the Lead Family Service Coordinator in ensuring that staff are well trained and in compliance with all program standards. The ALFSC will also carry a designated caseload.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND LICENSURE

A Bachelor’s Degree in social work; counseling; psychology; special education; early childhood education or a closely related field. Individuals with a bachelor’s degree in another field can substitute two (2) years of direct experience in serving individuals with disabilities and/or families or relevant work experience in a related field that allows for an FSC Waiver

GENERAL REQUIREMENTS

• ALFSC’s are required to attend service coordination training modules Part I and II.
• Proficient computer skills in Microsoft Windows
• Proficient organizational and record keeping skills
• Effective oral and written communication
• Excellent interpersonal and teaming skills
• Ability to train FSC’s
• Exercise a high level of confidentially
• Have a valid driver’s license, auto insurance and reliable transportation available during working hours

ESSENTIAL DUTIES

The ALFSC will operate within Local, State and Federal Regulations as well as adhere to all MECA policies and procedures.  Essential duties include but are not limited to:

1. Assisting LFSC in reviewing and providing feedback and coaching for FSC’s
2. Assisting LFSC in scheduling and providing one-on-one coaching with all FSC’s
3. Assisting LFSC in Training all new and ongoing FSC staff in the coaching process
4. Attending all Leadership trainings and meetings
5. Participating in outreach and marketing events (i.e., health fairs, ASQ screenings, hearing screenings etc.) as needed
6. Other duties as assigned

CASELOAD ASSIGNMENTS

The ALFSC will ensure that all families are receiving Family Service Coordination by:

1. Assisting LFSC in monitoring the Caseload number and accuracy for all FSC’s
2. Carry a FSC caseload of 20 children
3. Temporarily assuming overflow of FSC caseloads as needed
4. Assuming and supporting intake when there is an increase in referrals to support initial IFSP Meetings as needed

PRODUCTIVITY

The ALFSC will ensure that FSC’s are meeting with and billing timely for all families monthly by:

1. Assisting LFSC in tracking caseload expectations of 100% productivity
2. Maintaining 100% productivity for ALFSC caseload
3. Assisting LFSC in reviewing FSC contact logs for accuracy
4. Coaching and providing guidance to FSC’s who are having difficulty understanding all billable items

DOCUMENTATION

The ALFSC will ensure that FSC documentation is accurate and complete by:

1. Assisting the LFSC in supporting the FSC’s to ensure that all time spent with the family and work done on behalf of the family is documented
2. Assisting the LFSC in ensuring that FSC’s complete and turn in all monthly documentation and billing submissions in accordance with program specific guidelines
3. Assisting the LFSC in ensuring information is accurate and complete in FITKIDS and ZOHO
4. Assisting the LFSC in overseeing and reviewing the timeliness of:
   1. periodic reviews
   2. ongoing updates
   3. Annual IFSP’s
   4. Transitions
   5. Exits
5. Assisting the LFSC in overseeing and reviewing the accuracy of:
   1. periodic reviews
   2. ongoing updates
   3. Annual IFSP’s
   4. Transitions
   5. Exits
6. Assisting the LFSC in entering data into ZOHO and FITKIDS for:
   1. periodic reviews
   2. ongoing updates
   3. Annual IFSP’s
   4. Transitions
   5. Exits
7. Assisting the LFSC in overseeing the timely completion of transition conferences

STAFF DEVELOPMENT AND TRAINING

The ALFSC will ensure that staff will be provided the necessary support, training and guidance in their provision of services to children and families by:

1. Assisting the LFSC in training FSC’s initially and ongoing in FSC responsibilities
2. Assisting the LFSC in ensuring all new FSC’s are registered for the required Family Service Coordination trainings (online and classroom) within 1 month of hire or as available
3. Attending and participating in weekly leadership team meetings within region
4. Mentoring and providing support to all FSC’s 
5. Facilitating weekly FSC Meetings as needed in the absence of the LFSC
6. Attending NM FIT Program trainings and provide in-house training to MECA staff on the information.
7. Compiling in-house trainings for FSC’s based on trends identified from QA reports completed monthly
8. Assisting with community trainings and presentations as needed

SUPERVISION

The ALFSC will receive and provide general supervision by:

1. Receiving ongoing general supervision from the Lead Family Service Coordinator and the Regional Director
2. Providing ongoing general supervision to FSC Team

QUALITY ASSURANCE

The ALFSC will maintain quality services for the persons served as well as program quality by: 

1. Assisting the LFSC in reviewing FSC’s monthly required audits and enter into Survey Monkey
   1. Identify trends, needed corrections and that timeline are being met
   2. Consult with Regional Director on issues needing attention
2. Assisting the LFSC in ensuring all FSC services and related activities are ethical and in compliance with MECA policies and procedures
3. Assisting the LFSC in shadowing and providing feedback to FSC’s as needed
4. Assisting the LFSC in reviewing audits for files in the initial and annual process for accuracy of data and file content (IFSP)
5. Assisting with APR duties as instructed by Regional Director:
   1. Track Transition Plans & Transition Conferences
   2. Run monthly FIT reports for transition to ensure all timelines are met and data is entered completely and accurately
   3. Run monthly FITKIDS and ZOHO reports to reconcile FSC caseload
6. Participating in the preparation for and process of the Community Based Audits (CBA)
7. Participating in Early Childhood Transition Teams
8. Participating in other community collaboration meetings as needed