What are the responsibilities and job description for the Director of Stores position at Mecha Noodle Bar?
Director of Stores
Full -Time
If you are a Director of Stores who leads, inspires, and embodies Mecha’s core convictions and our philosophy to give back and create a better future together in all engagements with our people, guests, and community then Mecha may be a match for you!
We are seeking a talented multi-unit operator who can be responsible for the overall operation and financial oversight of all restaurant locations across multiple states. This role directly oversees the CT locations as the multi-unit leader with GMs reporting to them and overseeing the 4 other DMs in MA, OH, CO, and DC (and beyond). The Director of Stores will lead and be accountable for consistently delivering an exceptional guest and employee experience across all locations. They will achieve this by leading, training, and developing the management and hourly teams to “be excellent”. This leader spends approximately 75% of their time working “in our locations” with a clear purpose and intent of each restaurant and visits to observe and provide feedback on the actions, behaviors, and routines of our people to continue to enhance operational excellence. Each store visit should produce a plan of action to support behavioral change and move toward success. The other 25% should be devoted to their business partners and resources to devise plans to develop the teams and move the business forward.
Overall, the Director of Stores is responsible for developing and hiring management teams to be
effective leaders who gain results aligned with our mission of building LEGACY, offering EQUITY, and enrolling in our EAT JUSTICE program.
- Build our “LEGACY” to support reframing American relationships with our version of Asian Cuisine (consistent high-quality products, efficient processes, and high-functioning operations to offer excellent guest service) for all restaurants.
- Cultivate a leadership team that supports building EQUITY in our teams.
- Build community partnerships by utilizing our EAT JUSTICE program to reduce the separation from the world. Coach our teams understand the value of community and giving back. Become better versions of ourselves.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Roles and Responsibilities:
- Model standards and expected behaviors of Mecha’s core convictions and values.
- Oversee multi-unit managers in their market. Gather feedback and act where necessary based on visit notes.
- Build an infrastructure and foundation for operational excellence through clarity of roles, goals, and available resources
- Develop the 4 wall leaders. Offer candid and supportive feedback on performance and expectations.
- Motivate and inspire General Managers, Head Chefs, and their respective management teams to perform successfully.
- Clearly and consistently communicate goals and expectations to General Managers, Head Chef, and the team. Follow up to ensure communication was understood and goals are being executed.
- Coach General Managers and Head Chefs to lead their teams to improve individual and business performance and see their potential. Offering feedback and rewarding positive performance.
- Implement progressive discipline when managers aren’t meeting the performance standards.
- Ensure that General Managers and Head Chefs implement systems and processes that are efficient, compliant with all applicable regulations, policies, and laws, and are properly documented.
- Coach managers on how to proactively build trusting relationships with the community so that the business is a cornerstone of the community. Promote Eat Justice program.
- Build trusting partnerships with other Mecha Leaders to ensure effective communication, collaboration, support, and thoughtful, well-informed decision-making
- Ensure employee relations issues are addressed and offer education on process/delivery by partnering with HR.
- Establish clear purpose and intent with each restaurant visit and assess operations, leadership, team cohesion, and performance during restaurant visits; observe individual and team performance and identify opportunities to enhance operational excellence.
- Ensures that all stores are properly staffed and have a hiring and training plan in place to support recruitment and hiring utilizing our HR platforms.
- Read nightly logbook reports and present a plan of action for improvements where necessary. Track consistent errors and patterns and work with store managers to implement fixes.
- Monitors COGS and Labor and assists store management in hitting targets.
- Conducts a walkthrough of equipment and the facility on each visit.
- Implement safety and sanitation best practices in all locations. Maintain a passing score or A score on all DOH inspections. Maintain all licenses and certifications for oneself and teams to ensure compliance with ServSafe, DOH, and state and local requirements.
- Execute reviews of salaried employees including raise recommendations. Execute Individual Development Plans or Performance improvement plans based on performance.
- Monitor financial results daily and check in with stores in real time to achieve results.
- Review and monitor monthly inventory.
- Review and approve monthly schedules before managers have posted.
- Conduct weekly payroll audit for accurate clock in/out, managers’ hours, and multi-store personnel overtime. Including Approving/Denying all PTO and expenses for district and salaried managers.
- Audit “hospitality service” from reviews, secret shops, and store visits in all stores regularly and delegate improvements where necessary.
- Available to supplement manager shifts on the schedule when the business requires.
- Performing other work related to restaurant operations as assigned.
MINIMUM QUALIFICATIONS AND SKILLS:
- 5 years of previous restaurant experience is required. Successful completion of a progressive business management training program is preferred.
- Willingness to work evenings, weekends, and holidays as required.
- Excellent hospitality service to treat guests like family.
- Strong communication skills to train and inspire employees.
- Strong time management skills and accuracy in preparing reports timely according to schedule.
- Proficient with Excel, with strong analytical skills.
- Strong supervisory and leadership skills.
- Passion for building out processes, problem-solving, and working independently.
- Cross-functional collaborator and communicator.
- Highly organized, accurate, detail-oriented, and takes pride in the quality of their work.
- Acumen and curiosity to learn the business.
- High energy, humble team player, and “get-it-done” attitude.
- Experience working in a fast-growing and/or start-up environment is strongly preferred.
We offer our team:
- Competitive salary with bonus potential
- Comprehensive Medical, Dental, and Vision insurance
- Paid Time Off to support you with an active life outside of work
- 3 paid bereavement days
- 4 Holidays the company is closed (4th of July, Thanksgiving, Christmas Eve, and Christmas Day)
- Access for 3 days with a spiritual coach to support overall mental well-being
- Employee meal discounts
- 401(k) to help you invest in your future
- Access to Mecha Employee Relief Fund
- FinFit Financial Planning Resources
- Career path and opportunities to grow.
- A fun, engaging, caring, and passionate work environment to thrive in!
