Automotive Shop Manager

Mechanix Unlimited is looking for an Automotive Shop Manager.

Essential Functions, Duties, and Responsibilities

• Manage daily business operations, including scheduling, service writing,
• staffing, customer satisfaction, scheduling and workflow optimization.
• Ensure all services are completed efficiently, accurately, and in compliance with company, safety, and industry standards.
• Analyze and monitor key performance indicators (KPIs) to track shop performance and identify areas for improvement.
• Develop and implement strategies for customer retention and future business growth to maximize and exceed business objectives and sales and profitability goals.
• Provide legendary customer service and ensure customer satisfaction through professional and effective customer interactions and communications. This includes but is not limited to achieving high call conversion rates, correctly applying sales promotions and discounts, promoting financing options, ensuring quality repair services, conducting post-service follow-ups, obtaining positive customer reviews, and effectively resolving customer concerns and complaints promptly.
• Oversee, analyze, manage, and control inventory levels, inventory shrinkages, business costs and expenses, payroll management, injury and damage claims, and more to support business objectives and budgets.
• Act as a key holder for the facility and successfully fulfill opening and closing procedures, including but not limited to nightly deposits, system close-out procedures, responding to alarms and security concerns after hours, and more.
• Analyze, reduce, and minimize workplace safety concerns, injuries, and damages through training, enforcement, and team compliance and company safety policies, procedures, and industry best practices.
• Ensure test drives are conducted correctly and in accordance with company policy, procedures, safety best practices, and traffic laws.
• Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
• Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety.
• Collaborate with senior management to develop and execute business plans, directives, initiatives, programs, budgets, and more.
• Perform other duties as assigned.

Supervisory Responsibilities

• Direct supervisory responsibility, including the authority to direct, train, develop, mentor, support, evaluate, and effectively discipline ensure high-quality workmanship, customer satisfaction, and workplace culture.
• Participates in and provides recommendations for the hiring, firing, advancement, promotion, or any other change of status of other employees.
• Lead and foster a strong, inclusive, and cohesive team environment and culture to effectively value and develop employees, exceed business goals, and provide legendary customer service.
• Implement, champion, and enforce business and leadership initiatives, directives, policies, procedures, best practices, and programs through conducting team meetings, training, audits, and more.
• Manage the workflow, quality of work, and work schedules for all employees.

Required Competencies

• Strong sense of integrity.
• Excellent people management skills.
• Excellent analytical, decision-making, and problem-solving skills.
• Excellent active listening skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal, supervisory, diplomacy, and leadership skills.
• Excellent sales and customer service skills.
• Extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices.
• Strong technical knowledge of automotive systems, diagnostics, and repair procedures.
• Excellent organizational skills and attention to detail.
• Excellent time management skills.
• Proficient with technology, computer, and software systems, including Digital Vehicle Inspections (DVI).
• Proficient in inventory and expense management.
• Ability to thrive in a high-paced sales environment.
• Ability to provide and receive constructive feedback.
• Ability to manage priorities, multitask, and complete objectives with minimal supervision.
• Ability to meet consistent attendance expectations.

Required Education, Credentials, and Experience

• Minimum age requirement of eighteen years.
• An active and unrestricted driver’s license is required.
• A high school diploma or equivalent is required; a bachelor’s degree in business management or a related field is a plus.
• A minimum of three years of related experience is required.
• A minimum of three years of managerial experience is preferred.

Physical Demands

This position requires physical strength, agility, dexterity, and endurance to successfully perform the essential job functions in a demanding and dynamic environment.

This position requires frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, and other repetitive motions; frequent lifting and carrying heavy parts and equipment weighing up to 50 pounds or more; physical endurance to work long hours in a fast-paced environment, often under tight deadlines; precise hand-eye coordination and manual dexterity; and adequate vision, hearing and speaking abilities.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Great Falls, MT 59404 (Required)

Ability to Relocate:

• Great Falls, MT 59404: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $75,000