What are the responsibilities and job description for the Children's Services Manager position at Mecklenburg County?
Children’s Services Manager – North County Regional
Charlotte Mecklenburg Library
“Follow your calling, Find your career”
Please apply by 4/14/25
Salary Range $65,780.33 - $82,225.41
This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.
Location:
North County Regional Library
16500 Holly Crest Ln
Huntersville, NC 28078
The North County Regional Library, located in Huntersville, NC, is a dynamic hub serving the thriving Huntersville area. This spacious branch offers a robust collection and state-of-the-art amenities, including a dedicated makerspace that fosters creativity and hands-on learning for all ages. With a strong focus on digital literacy, community engagement, and educational programming, North County Regional is a welcoming space for collaboration and lifelong learning. The library’s dedicated team works to support and inspire the community, forming connections with local organizations to meet the diverse needs of Huntersville residents.
Position Summary
The Children’s Services Manager is responsible for leading one of the busiest children’s departments in the library system. Leads the delivery of educational, skills and developmental programs and services to youth ages birth to 11 and provides leadership and oversight for the children’s department staff.
Essential Functions
Lead and oversee the development of Children’s Services staff members
Lead scheduling and implementation of programs and services specific to Children’s Services
Model and inspire commitment towards achieving the library’s vision, mission, and strategies
Promote literacy and learning within the realm of Children’s Services, including with families, caregivers, teachers, and organizations
Develop and implement new ways of engaging the community and non-library users
Motivate and offer mentorship to staff
Provide timely and consistent performance feedback
Identify and monitor staff development and training needs
Embody, interpret, and implement organizational culture to staff
Develop and build an atmosphere of teamwork and camaraderie
Model and encourage internal collaboration with co-workers, departments, and Library leadership
Pursue professional development by serving on committees, and attending meetings, workshops, and conferences to maintain up-to-date knowledge and skills of pertinent of the children’s department.
Support a work environment that encourages innovation within Children’s Services
Demonstrating flexibility with work schedules to meet branch and community requirements.
Serve as “Manager on Duty” when the Branch Manager is not on-site and will have fiscal responsibility for cash and financial reconciliations.
Minimum Qualifications
Minimum of five years of progressive Library experience, specifically in Children, Youth and/or Family Services.
Education
Master’s degree in library science from an ALA-accredited institution
Licenses And Certifications
North Carolina Public Library certification is required or must be obtained within 90 days of employment
Combination of relevant education and relevant experience accepted? Yes
Preferred Qualifications
Demonstrated passion and commitment to education, lifelong learning and solving community challenges
Demonstrated high-energy, highly interpersonal leadership style
Demonstrated ability to create a work environment that embraces change at all levels, and the skills to lead those change processes
Demonstrated success collaborating closely with direct manager/supervisor to find incremental value, unlock maximum potential and produce optimal results
Demonstrated effectiveness coaching and developing employees, supervisors, and managers.
Proven experience managing and collaborating with diverse teams, including overseeing 3 or more direct reports, with a focus on promoting equity, mutual respect, and fostering strong team cohesion to drive organizational success.
Proven ability to lead and manage high-volume, fast-paced child-family environments, ensuring exceptional customer satisfaction through the development and implementation of operational strategies that enhance efficiency, streamline processes, and achieve organizational goals.
Knowledge, Skills And Abilities
Knowledge of
Developmental stages of children, as well as broader education trends and issues related to children and their caregivers
Children’s literature, media, and digital platforms
Essential, Contemporary Library Functions And Activities
Monitoring budgets and ensuring the equitable distribution of resources and budget
Skills
Excellent verbal, grammatical and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills with attention to detail
Excellent time management skills with attention to detail
Abilities
Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, community groups or organizations to help achieve business goals
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Decision Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequence
Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it
Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence
Continuous Leaning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application
Computer Skills
Exhibit strong comfort level with technology including Microsoft Office 365, project management software, mobile apps, online chat, digital materials software, and customer access software
Work Environment
Works in an office setting with moderate noise
Works on a public library floor providing services to customers/patrons
Selection
This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
Charlotte Mecklenburg Library
“Follow your calling, Find your career”
Please apply by 4/14/25
Salary Range $65,780.33 - $82,225.41
This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.
Location:
North County Regional Library
16500 Holly Crest Ln
Huntersville, NC 28078
The North County Regional Library, located in Huntersville, NC, is a dynamic hub serving the thriving Huntersville area. This spacious branch offers a robust collection and state-of-the-art amenities, including a dedicated makerspace that fosters creativity and hands-on learning for all ages. With a strong focus on digital literacy, community engagement, and educational programming, North County Regional is a welcoming space for collaboration and lifelong learning. The library’s dedicated team works to support and inspire the community, forming connections with local organizations to meet the diverse needs of Huntersville residents.
Position Summary
The Children’s Services Manager is responsible for leading one of the busiest children’s departments in the library system. Leads the delivery of educational, skills and developmental programs and services to youth ages birth to 11 and provides leadership and oversight for the children’s department staff.
Essential Functions
Lead and oversee the development of Children’s Services staff members
Lead scheduling and implementation of programs and services specific to Children’s Services
Model and inspire commitment towards achieving the library’s vision, mission, and strategies
Promote literacy and learning within the realm of Children’s Services, including with families, caregivers, teachers, and organizations
Develop and implement new ways of engaging the community and non-library users
Motivate and offer mentorship to staff
Provide timely and consistent performance feedback
Identify and monitor staff development and training needs
Embody, interpret, and implement organizational culture to staff
Develop and build an atmosphere of teamwork and camaraderie
Model and encourage internal collaboration with co-workers, departments, and Library leadership
Pursue professional development by serving on committees, and attending meetings, workshops, and conferences to maintain up-to-date knowledge and skills of pertinent of the children’s department.
Support a work environment that encourages innovation within Children’s Services
Demonstrating flexibility with work schedules to meet branch and community requirements.
Serve as “Manager on Duty” when the Branch Manager is not on-site and will have fiscal responsibility for cash and financial reconciliations.
Minimum Qualifications
Minimum of five years of progressive Library experience, specifically in Children, Youth and/or Family Services.
Education
Master’s degree in library science from an ALA-accredited institution
Licenses And Certifications
North Carolina Public Library certification is required or must be obtained within 90 days of employment
Combination of relevant education and relevant experience accepted? Yes
Preferred Qualifications
Demonstrated passion and commitment to education, lifelong learning and solving community challenges
Demonstrated high-energy, highly interpersonal leadership style
Demonstrated ability to create a work environment that embraces change at all levels, and the skills to lead those change processes
Demonstrated success collaborating closely with direct manager/supervisor to find incremental value, unlock maximum potential and produce optimal results
Demonstrated effectiveness coaching and developing employees, supervisors, and managers.
Proven experience managing and collaborating with diverse teams, including overseeing 3 or more direct reports, with a focus on promoting equity, mutual respect, and fostering strong team cohesion to drive organizational success.
Proven ability to lead and manage high-volume, fast-paced child-family environments, ensuring exceptional customer satisfaction through the development and implementation of operational strategies that enhance efficiency, streamline processes, and achieve organizational goals.
Knowledge, Skills And Abilities
Knowledge of
Developmental stages of children, as well as broader education trends and issues related to children and their caregivers
Children’s literature, media, and digital platforms
Essential, Contemporary Library Functions And Activities
Monitoring budgets and ensuring the equitable distribution of resources and budget
Skills
Excellent verbal, grammatical and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills with attention to detail
Excellent time management skills with attention to detail
Abilities
Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, community groups or organizations to help achieve business goals
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Decision Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequence
Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it
Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence
Continuous Leaning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application
Computer Skills
Exhibit strong comfort level with technology including Microsoft Office 365, project management software, mobile apps, online chat, digital materials software, and customer access software
Work Environment
Works in an office setting with moderate noise
Works on a public library floor providing services to customers/patrons
Selection
This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
Salary : $65,780 - $82,225
