Sr Q & T Specialist - Social Work Services

Senior Quality and Training Specialist – Social Work Services Economic Services Division of the Department of Community Resources

Please apply by : 2/7/2025

Salary Range: $55,119.82 to $68,899.78 This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

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The Department of Community Resources (Economic Services Division) administers Federal and State-Mandated Programs for eligible families. ESD administers programs including Food & Nutrition Services, Work First Family Assistance, Medicaid for Family & Children, Adult Medicaid.

Position Summary

Oversees, coordinates, and conducts various training and quality assurance programs for an assigned area. This position, under general supervision, is responsible for the overall quality control reviews, technical assistance, and training programs within assigned area to include training development, supervising staff, and analyzing training budgets.

Position Specific Information

Sr. Quality and Training Specialists are responsible for providing quality control activities, quality sampling, audit preparation, and serving in the capacity of a policy resource person. This position trains and mentors newly hired social workers in multiple programs, including Work First Employment Services, Kinship Service, Food & Nutrition Employment & Training, Partnership Services, and SSI/SSDI Outreach, Access, and Recovery. In addition, Sr. Quality and Training Specialist provides social work functions to the Work First two-parent cases by conducting comprehensive initial and ongoing assessments to evaluate individual mental health, physical, economic, educational, and employment needs.

Responsible for providing training, mentoring, and policy support to employees, reviewing work products to ensure quality, and keep record of employee and department performance. Training at this level is highly technical in nature. If selected for a panel interview, candidate will have to do a PowerPoint Presentation.

Please Note: This will be an in-office position (telework not available)

Essential Functions

• Perform root-cause analyses and assessments at the organizational, team, and individual levels.
• Test services, analyze results and make recommendations for improvements.
• Ensure services meet specifications and understand and ensures regulatory compliance.
• Develop and implement processes and procedures meant to improve quality throughout an assigned area.
• Perform reviews of finished or in-process procedures, analyzes data, and identifies trends in defects.
• Investigate quality failures and recommends changes to internal procedures to prevent future quality issues.
• Assess and report on the impact of process changes on quality.
• Develop assessment tools and data collection methods to identify service delivery/compliance problems, and participating in the alteration of systems as necessary.
• Assess the training needs of employees.
• Assist with marketing training programs through the organization to enhance employee awareness and participation.
• Consult with internal customers to address identified performance problems and recommends, develops, and delivers appropriate learning solutions.
• Develop and deliver both traditional classroom and online training using research, subject matter experts, or other knowledge sources to create effective original training programs customized to meet the specific needs of the department.
• Identify meaningful ways to measure the effectiveness of various training solutions provided to the organization.
• Provide mentoring and support to all new hires within the program areas
• Partner with management to assess performance problems through various information gathering methodologies such as focus groups, surveys, and employee interviews to provide an appropriate recommendation.
• Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials.
• Plan, implement and evaluate training activities for employees.
• Some positions may be required to train in the implementation of enrollment and eligibility programs and activities in the NC FAST system
  
  

Minimum Qualifications

Experience :

Minimum of four years of quality control or training experience.

Education

Bachelor's degree in a related field.

Combination of relevant education and relevant experience accepted: Yes

Licenses And Certifications

• Requires a valid North Carolina or South Carolina Driver's License
• Requires County Driving Privileges
  
  

Preferred Qualifications

• Training and mentoring experience within social work environments
• 2 – 4 years of social work experience
• Knowledge of social work principles
• Experience with and knowledge of Work First Family Assistance, Food & Nutrition Services
• Intermediate to Advance experience with Microsoft Suite (Word, Excel, Outlook)
  
  

Knowledge Of

Knowledge, Skills, and Abilities:

• Modern office practices
• Training technical information
• Expertise in programs in area of assignment
• Working knowledge of quality assurance program practices; planning and development of assessment tools and techniques to include use of software and reporting mediums
• Principles, practices, methods and theories of training and employee programs
• Adult learning theories and of training and development principles, practices, and methods
• E-learning and other technological solutions and the ability to effectively use these platforms to develop and deliver training
  
  

Skills

• Develop recommendations to solve problems in different program service areas by assisting in planning goals and developing deficiency resolutions
• Provide technical assistance, consultation to staff
• Exercise judgment and discretion in interpreting and applying quality standards, policies, and procedures
• Communicate effectively with professional and administrative personnel
• Maintain effective working relationships with various staff
• Assess problems and coordinate resolutions with various parties
• Strong project management and organizational skills to plan, prioritize, multi-task and independently execute projects/tasks with specific deadlines while maintaining flexibility
• Excellent analytical and research skills as demonstrated by the ability to collect, develop, assess, and blend information and recommendations from a wide variety of sources
• Strong critical and creative thinking skills to assess and resolve problems or issues by gathering and assessing information, taking advice, and using judgment that is consistent with standards, practices, policies, procedures, regulations and/or laws
  
  

Abilities

• Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals
• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Developing Others: Planning and supporting the development of individuals’ skills and abilities so that they can fulfill current or future job/role responsibilities more effectively
• Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
• Formal Presentations: Presenting ideas effectively to individuals or groups when given time to prepare; delivering presentations suited to the characteristics and needs of the audience
• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures”
  
  

Computer Skills

Proficient in various computer applications including Microsoft Office Suite.

Work Environment

Works in an office setting with moderate noise

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.