Field Service Technician

Position: Field Service Technician

Key Responsibilities:

• Perform thorough quality checks on machines to ensure proper functionality and standards.
• Troubleshoot, repair, and maintain machines both on-site at customer locations (domestic and international) and in-house within our sorting area.
• Provide training to customers on proper machine operation and maintenance procedures.
• Install machines at customer sites, ensuring proper setup and functionality (domestic and international).
• Maintain detailed and organized service documentation, including field service reports, expenses, and other relevant records.
• Collaborate with the sales department by conducting application studies to support customer needs and sales efforts.

Additional Lab Responsibilities:

• Assemble PCs, instruments, and install necessary software.
• Build and assemble laser components for machine vision applications.
• Design and install lighting systems tailored for machine vision.
• Develop and assemble light controllers to meet technical specifications.
• Fabricate various cables for machine integration and testing.
• Wind and build Eddy current coils for specific use cases.
• Conduct functional testing on built items to verify performance and quality.
• Repair instruments and laser components as needed to ensure optimal functionality.
• Provide remote troubleshooting support and maintain communication with customers via phone, email, and video calls (domestic and international).
• Package and ship spare parts and repaired components in a timely manner.
• Ensure all job-related paperwork is accurately maintained, including in-house reports and shipping documentation.
• Maintain a clean and organized work environment in compliance with safety standards.

Required Skills and Qualifications:

• Strong ability to read and interpret electrical schematics.
• Proficient in identifying electrical components and using basic hand tools.
• Hands-on soldering experience.
• Knowledge and practical experience with volt-ohm meters (VOMs); experience with oscilloscopes is a plus.
• Solid mechanical aptitude with the ability to troubleshoot electrical circuits and mechanical systems.
• Proficient in PC usage (Basic Windows, Word, Excel, data input). Experience with OS and software installation is a plus.
• Comfortable working with PC/electronic hardware and software.
• PC builder experience is a plus.

Experience:

• 2 to 4 years of relevant field service experience.
• An associate degree or equivalent technical education is a plus.

Compensation:

• Pay ranges from $19 to $25 per hour, depending on experience and qualifications.

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Overtime

Work Location: On the road

Salary : $19 - $25