What are the responsibilities and job description for the Support Solutions Consultant position at Med Care Plus?
Our goal is to build strong positive relationships with new and existing clients, ensure growth attainment, and increase our firm’s reputation.
Customer Service Representative Job Responsibilities:
- Serves customers by providing product and service information and resolving product and service problems.
- Serve clients by helping them look for doctors, medication, benefits, bills, etc.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Customer Service Representative Job Qualifications / Skills:
- Customer service
- Product knowledge
- Market knowledge
- Quality focus
- Problem solving
- Documentation skills
- Phone skills
- Listening
- Resolving conflict
- Analyzing information
- Multi-tasking
Job Types: Full-time, Contract
Pay: $11.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Health insurance
Shift:
- 8 hour shift
Experience:
- Customer service: 1 year (Required)
Language:
- English/Spanish (Required)
Work Location: In person
Salary : $11