What are the responsibilities and job description for the Customer Service Representative/Collector position at Med Center Health?
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Position Summary
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Answers incoming calls, works to resolve customer issues or complaints, to establish payment arrangements and works correspondence.
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Minimum Qualifications
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Work Experience
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Previous medical billing experience preferred.
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Education-
High school graduate or equivalent preferred.
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Certifications/Licensure-
None required.
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Job Specific Performance Standards
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The duties listed below are a summary of the major essential functions of this position. The position may require other duties, both major and minor, that are not mentioned, and specific functions may change from time to time.
- Answers incoming calls and greets visitors to department within a timely fashion. Determines nature of call/visit and provides appropriate response, guidance. Refers more complex issues appropriately.
- Monitors and reports issues of compliance and performs necessary research to resolve and implement changes in procedure to ensure compliance.
- Maintains tracking system for assigned areas and reports performance results.
- Identifies insurance, posting or self-pay errors and corrects or refers to the proper person or area to get resolved.
- Verifies customer address and insurance information for accuracy.
- Works follow up sheets daily to ensure customer satisfaction.
- Assists customer with payment arrangements / or assistance programs.
- Monitors the status of outstanding accounts and follows up appropriately.
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