What are the responsibilities and job description for the Patient Access Representative - ER position at Med-Metrix LLC?
Description
The Patient Access Representative is responsible for addressing public needs and managing the dissemination of resources to meet patient needs. He/She is also responsible for registration of patients who need medical attention, maintaining medical records, receive incoming calls and processing paperwork.
Requirements
Duties and Responsibilities:
- Monitors the waiting area and addresses any complaints/concerns expressed by patients, family members or visitors.
- Notifies appropriate personnel of complaints/concerns that require their attention.
- Provides interim solution for all complaints/concerns.
- Obtains accurate information from patients for registration including correct name and address, phone number, insurance information, employment and signatures needed for processing.
- All essential information will be entered into the computer.
- Identification and insurance cards are photocopied and attached to the chart.
- All charts are signed for consent and initialed for correct address.
- Assists the Doctors and nurses in finding information as needed.
- Assists patients with general information such as fees and resource personnel by referring them to the social worker and/or Financial Assistance for application for Medicaid.
- Provides assistance as needed to Physicians, Department Managers, and clinical staff as needed.
- Effective communication skills; clear written and oral techniques.
- Performs other duties as assigned.
- Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
Qualifications:
- High School Diploma or Equivalent required
- Minimum 1 year customer service experience in Healthcare setting preferred
Working Conditions
- Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
- Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
- Work Environment: The noise level in the work environment is usually minimal.
Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.
