What are the responsibilities and job description for the Office Manager position at Med Spa?
**Job Title: Med Spa Manager or Director (depending on experience)**
**Location:** Kendall
**Job Type:** Full-Time
**About Us:**
At Elevate Med Spa, we are dedicated to providing exceptional care and innovative services to our clients. We are seeking a dynamic and results-driven Med Spa Manager to lead our team in delivering outstanding patient experiences while driving the growth and success of our spa.
**Job Description:**
As the Med Spa Manager, you will be responsible for overseeing the daily operations of the spa, ensuring that our team meets our high standards of service, and maximizing revenue growth. You will play a crucial role in staff management, service promotion, and achieving key performance indicators (KPIs).
**Daily Responsibilities:**
- Oversee daily operations of the spa to ensure a smooth workflow and high-quality patient care.
- Manage staff scheduling to ensure optimal coverage and a full appointment book.
- Monitor daily revenue and implement strategies to maximize profitability.
- Set daily goals and expectations for staff performance and client satisfaction.
- Train and mentor staff on best practices, customer service, and new services.
- Ensure compliance with health and safety regulations and maintain a clean and welcoming environment.
- Manage and enhance our social media presence to effectively promote services and engage with clients.
- Ensure accurate pricing for services and maintain alignment with market standards.
**Weekly Responsibilities:**
- Analyze KPI reports and adjust strategies to meet or exceed targets.
- Conduct team meetings to discuss performance, address concerns, and share updates.
- Collaborate with the marketing team to promote new services and special offers effectively.
- Conduct a demographic analysis of the local market to tailor services and marketing strategies accordingly.
- Review and adjust service offerings based on client feedback and market trends.
- Plan and implement staff training sessions on new techniques and services.
- Monitor and analyze revenue trends to ensure consistent growth each month and quarter.
- Ensure overall profitability and operational excellence of the med spa, focusing on exceptional customer service and patient care.
**Qualifications:**
- Proven experience in a managerial role in the health and wellness or beauty industry, minimum 3 years.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Knowledge of financial management and KPI analysis.
- Experience with social media marketing and promotion.
- Passion for delivering outstanding patient care and service.
- Proven experience as an Office Manager or in a similar administrative role.
- Strong organizational skills with the ability to multitask effectively.
- Proficiency in office software (e.g., Microsoft Office Suite) and basic budgeting tools.
- Excellent communication skills, both written and verbal.
- Knowledge of human resources practices is a plus.
- Ability to work independently while also being a team player.
- Attention to detail with a focus on accuracy in all tasks.
- MUST BE BILINGUAL IN ENGLISH AND SPANISH
We invite qualified candidates who are eager to contribute to our dynamic team environment to apply for this exciting opportunity.
Job Type: Full-time
Pay: $50,000.00 - $90,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $50,000 - $90,000
