Customer Service/Warehouse Lead

At Med Water Systems we manufacture and install simple, reliable, ultra-pure water purification systems used in medical laboratories across the country. We are looking for a highly organized and proactive CSR/Warehouse Team Lead to join our dynamic organization. In this unique role, you will provide essential customer support and operational support as well as contributing to the success of a growing company. You will play a key role in processing orders, shipping, and receiving. The ideal candidate will be detail-oriented, a strong communicator, and is eager to contribute to the success of the Med Water Systems Team.

What you'll find yourself doing

• Order processing and Customer Service. Manage a main company email for sales orders and customer inquiries, responding or escalating as necessary.

• Daily order and customer updates in the CRM system, emails, and phone.

• Comfort and ability with written and verbal communication with clients and coworkers.

• Print shipping labels; organize, package and prepare shipments and/or orders for pick-up.

• Support final packaging and shipping of finished systems; palletizing for LTL freight.

• Update order and shipping tracker spreadsheet daily with new orders.

• Process consumables and other equipment for production.

• Assembly of raw materials and manufactured parts.

• Manage a clean and organized warehouse.

Skills that will help ensure success

• High school diploma required.

• Proficiency with Microsoft Office (Excel, Outlook), ability to learn CRM system.

• Excellent communication and interpersonal skills, both written and verbal.

• Ability to obtain forklift certification.

• Ability to use hand assembly tools and machines (e.g. drills, saws).

• Good understanding of quality control principles and ability to perform simple testing.

• Excellent hand dexterity, for daily computer use and order processing.

• Ability to walk, stand, bend, stoop, push and pull as necessary for an 8-hour shift.

• Ability to lift to 50 pounds repetitively for an 8-hour shift.

• Background Check and Drug Screening Required

What we offer

• Competitive salary and benefits package (health, dental, vision, retirement plans).

• A collaborative and inclusive team environment.

• Opportunities for growth and career development within the company.

• Ongoing training and professional development.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer Service: 1 year (Required)

Ability to Commute:

• Woods Cross, UT 84087 (Required)

Work Location: In person

Salary : $21 - $23