What are the responsibilities and job description for the Accounting Services Supervisor position at Medacta USA, Inc.?
Position Title: Accounting Services Supervisor
Department: Finance
Supervisor: Collections Director
Location: Franklin, TN
MEDACTA INTRODUCTION
Medacta® is a Swiss-based orthopedic company founded in 1999, renowned for its innovative products and surgical techniques. Notably, they pioneered the Anterior Minimally Invasive Surgery (AMIS®) technique for hip replacements, MyKA™ Kinematic Alignment Platform for knee replacement, and NextAR™ Augmented Reality Surgical Platform for use in shoulder, spine, and knee procedures. Leveraging their extensive orthopedic expertise, Medacta introduced MySolutions technology, which provides surgeons with highly personalized pre-operative planning and implant placement methodologies. Utilizing advanced personalized kinematic models and 3D planning tools, MySolutions enhances surgical precision in hip, knee, shoulder, and spine procedures. Medacta's blend of orthopedic expertise and cutting-edge technology drives continual advancements in the field, enhancing patient care worldwide.
POSITION SUMMARY
The Accounting Services Supervisor is responsible for managing and developing the team of Accounts Receivable (A/R) specialists, collection of outstanding A/R dollars from Medacta customers, facilitating resolution of billing problems with corporate accounts/customer service/sales organization, resolving customer over/under payment issues, escalating collection concerns and missing purchase orders to sales and finance leadership, reporting on customer account aging, and reducing accounts receivable delinquency.
QUALIFICATIONS
Educational Requirements:
High School Diploma, Associate’s or Bachelor’s degree preferred.
Experience Requirements:
Minimum 2 years’ experience in Accounts Receivable (A/R) collections environment and 1 year of supervisory experience.
Required Skills and Abilities:
- Strong written and verbal communication skills
- Mathematical aptitude
- Intermediate level with Microsoft Office, Excel, Word and PowerPoint.
- Strong organizational and time management skills
- Problem-solving skills
- Physical Requirements:
- Sitting: Extended periods at a desk or workstation.
- Standing and Walking: Frequent movement within the office.
- Lifting and Carrying: Light to moderate lifting of office materials, supplies, etc. Additional tasks may require reaching, manual dexterity, and visual acuity.
INTERPERSONAL CONTACTS
External: Medacta customers
Internal: Sales Personnel, Finance, Customer Service, Operations, Corporate Accounts
Travel requirements: None
Extent of Confidential Information: Patient PHI, banking information
Reporting: Aging reports and analytics in Excel and Microsoft Navision
PRINCIPAL DUTIES
- Manages and develops the A/R collections team
- Provides necessary training for accounting systems related to A/R team
- Reviews and monitors open accounts for collection efforts
- Makes outbound collection calls in professional manner while keeping and improving customer relations
- Facilitates resolution of customer billing problems with Corporate Accounts, Customer Service, and Sales
- Resolves aging delinquencies
- Identifies issues contributing to account delinquency and discusses them with Finance and Sales leadership
- Provides supporting documentation to customers upon request to facilitate cash collections
- Ensures A/R aging reports are updated monthly with appropriate action items documented for collection.
- Informs leadership of collection issues that may impact bad debt provisions on financial statements
- Interfaces with Medacta personnel to proactively research and resolve issues impacting A/R
- Ensures all required accounting transactions related to A/R are recorded and accurate
- Maintains the corporation's A/R files as required
- Perform other analytical support and duties as assigned
- Drives collection process improvement and efficiencies
- Prepares and maintains department procedural documentation, job aids and policies
- Ensures professional communication with internal and external customers, Medacta sales team, customers, and suppliers.
OCCASIONAL DUTIES
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
