What are the responsibilities and job description for the RN Medical Case Manager position at MedAire?
We are looking for experienced RN Medical Case Managers to join our medical team in Phoenix, AZ.
RN Medical Case Managers provide comprehensive assistance by triaging medical concerns, determining the needed level of care, and effectively communicating with stakeholders across various business sectors worldwide. Our team engages with clients in Commercial Aviation, Business and General Aviation, and Luxury Yachts, while navigating the intricacies of healthcare delivery in various global regions.
As a RN Case Manager at Medaire, Inc, located in Phoenix, your key responsibilities will involve:
- Communicating with clients and providers worldwide to ensure timely and accurate medical assistance through phone and email.
- Triage incoming calls to assess medical needs and provide appropriate care recommendations.
- Overseeing and managing cases from start to finish, ensuring positive outcomes and client satisfaction.
- Providing pre-travel and evacuation medical assistance considering individual medical requirements and logistical challenges.
- Reviewing medical records to evaluate healthcare standards and compliance with protocols.
- Collaborating efficiently within a diverse team to handle case management responsibilities effectively.
To excel in the role of RN Medical Case Manager at Medaire, Inc in Phoenix, you should have:
- Minimum of 3 years of recent experience in intensive care units (ICU), emergency rooms (ER), or similar medical environments.
- Previous experience in flight nursing, telephone triage, aviation, maritime, or international assistance is advantageous although not mandatory.
The essential skills and knowledge required:
- Exceptional customer service and telephone handling abilities.
- Proficiency in various software applications and basic computer literacy.
Required Competencies
- Strong customer service and telephone etiquette.
- Effective use of computers and software in daily tasks.
- Communicating in writing following corporate standards.
- Expertise in triage services.
- Excellent interpersonal and verbal communication skills.
- Prioritization and critical thinking abilities to handle multiple tasks efficiently.
- Adaptability and multitasking in a dynamic environment, showcasing resourcefulness.
Required Qualifications
- Possess a valid Registered Nurse license in the state of Arizona or be eligible to obtain one.
- Submit documentation for a temporary license application within 2 weeks of starting, with permanent AZ licensure acquired within 4 months.
- Hold a current ACLS certification.
Travel Requirements
- While no mandatory travel is expected, occasional work-related travel opportunities may arise, including nurse escort assignments.
International SOS is an equal opportunity employer and does not discriminate against employees or job applicants based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
