Strategic Account Executive (Mindful Sales)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

About Our Mindful Team:

The Strategic Account Executive will help drive our Mindful business forward by acquiring, expanding, and retaining clients for our Mindful product suite.Today's customers start online to find solutions, services, products, and help. When they get stuck, customers turn to humans for answers-and with Mindful, these dead ends can be connected to get a clearer picture of your customer, helping employees create a personalized and empathetic experience.

Our Mindful team is dedicated to helping businesses tackle critical challenges including agent retention, long hold times, experience drop-off, and high cost-to-resolution.

As a Strategic Account Executive you will target net new and expansion opportunities within assigned enterprise organizations in your territory for our Mindful team. Additionally, you will:

• Research target accounts and develop prospecting campaigns.
• Dive deep into understanding their business and the potential for business alignment.
• Go high and wide within enterprise organizations to understand the full scope of opportunity.
• Lead the entire sales cycle from initial opportunity creation to finalizing opportunity outcomes. This includes prospecting campaigns, driving the discovery process at meetings with both prospects and clients, forecasting, selling with Value Framework, and ultimately closing the deal.
• Engage with the sales ecosystem and Medallia Partners in support of sales opportunities.
• Participate in internal team meetings to collaborate with supporting the ecosystem on opportunities, resolve customer issues, share best practices, and work with cross-functional teams.

Minimum Qualifications:

• 5 years of field sales experience at an Enterprise software/SaaS organization
• Experience selling CCaaS, Customer Experience or Contact Center SaaS solutions
• A proven top performer in a quota-carrying sales role

Preferred Qualifications:

• Demonstrated experience creating opportunities within large strategic accounts; lengthy sales cycles
• Successfully closed large deals at enterprise levels with strategic planning, focus, and drive
• Demonstrated experience selling complex business applications/technology solutions at the C-Suite level
• Demonstrated previous success in exceeding sales targets, building strong pipelines, and nurturing key accounts

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $125,000-$165,000. This position is commission-eligible. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, the candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.