Epic Clincal Informatics Educator

Job Title: Clinical Informatics Education Specialist

6 month contract; strong possibility FTE conversion

Local to Minneapolis area; hybrid role

Job Overview:

We are seeking a dynamic individual to join our healthcare organization as an Epic Classroom Trainer/Change Management Specialist. This role is pivotal in driving successful digital transformation initiatives, focusing on effective communication, education, and change management within the organization. The ideal candidate will possess a blend of project management, communication expertise, and Epic system proficiency to support our evolving healthcare landscape.

Key Responsibilities:

• Conduct engaging classroom training sessions every other Wednesday, ensuring end users are proficient in utilizing Epic systems.
• Collaborate closely with project teams to understand project goals, requirements, and timelines.
• Develop comprehensive communication and education plans tailored to various stakeholders, considering audience nuances and preferences.
• Work closely with the team lead to execute change management strategies, facilitating smooth transitions during system implementations and upgrades.
• Provide exceptional writing skills for crafting clear, concise communications, training materials, and project documentation.
• Actively participate in project utilization efforts, particularly focusing on the digital front door and clinical redesign initiatives.
• Serve as a subject matter expert in digital front door initiatives, offering insights and guidance to enhance project outcomes.
• Handle ATE (At the elbow) requests promptly and effectively to support end-user learning and system testing.
• Maintain a strong presence during go-live events, offering in-person support and guidance to end users.
• Foster a collaborative team environment, working closely with managers, team leads, and fellow team members to achieve organizational goals.

Qualifications:

• Bachelor's degree in healthcare related field OR bachelor's degree in education related field with a minimum of 2 years of healthcare related experience.
• Experience in training/education of clinicians in a health care setting.
• Experience in the build/maintenance/support of Epic and digital front door initiatives is highly desirable.
• Proven experience in conducting effective classroom training sessions, preferably in a healthcare setting.
• Strong understanding of change management principles and methodologies, with demonstrated success in driving user adoption.
• Exceptional written and verbal communication skills, with the ability to tailor messages to diverse audiences.
• Detail-oriented with the ability to grasp complex concepts quickly and communicate them clearly to others.
• Flexible and adaptable, capable of thriving in a fast-paced, dynamic environment.
• Demonstrated teamwork and collaboration skills, with a strong commitment to achieving collective goals.
• Availability to participate in go-live events and occasional off-hour support as needed.

Hybrid schedule:

• Teaching days – onboarding classes
• Every Monday morning (right now it rotates between 3 educators and sometimes a second one to help with big classes)
• 3 Wednesdays per month for multiple classes (only a couple people are not teaching those days)
• Project go-live days
• Depending on the project we do at-the-elbow support for 1 days
• Epic quarterly update go-lives
• 2-3 days each go-live. These happen 3-4 times per year.
• Requests for 1:1 help
• These are ticket requests that anyone on the team takes. It’s probably 1-2 per month for most educators. We have one person that works on site full time and takes most of them.
• On occasion
• Meetings where we’re requested to be in person
• Team days where we all decide to come in
• This is very rare, but on occasion someone has to jump in their car and come in to help someone if our on site person is busy or isn’t here, or if that team member is the expert in a given area.
• When we have the new timeline for Beaker, there will be several weeks where much of the team will be teaching multiple days per week.
• At some point we are likely to have one day per week where we’re all in the office together, but it hasn’t happened yet.

If you are a motivated individual with a passion for driving organizational change and supporting end-user success in healthcare technology, we encourage you to apply for this exciting opportunity. Join us in making a difference in healthcare delivery through innovative solutions and effective change management practices.