What are the responsibilities and job description for the Information Technology Field Technician position at Medasource?
Position : Field Support Tech-TDR
Location : On-site, Boston, MA
Duration : 9-month contract
Start : February 24th
As a TDR Field Technician, you will be responsible for working on-site with your field support team to upgrade our clients’ IT Infrastructure in preparation for their Epic system Go-Live. The Field Support teams will be responsible for : PC & Printer refreshes, Environment Device Mapping, Running Epic Application Test Scripts, Interacting with Clinical & IT staff, and Troubleshooting Ad-hoc IT support issues.
For the duration of the project, you will report up to Medasource Project Managers, Team Leads and our Clients Leadership team.
Minimum Qualifications :
- 4 years of IT Desktop support or Field Technician experience
- Ability to provide outstanding customer service in a fast-paced healthcare environment
- Experience with PC set up or relocation, PC refreshes, or deploying new IT equipment - all facets of desktop deployment
- Knowledge of Windows operating systems and standard networking protocols (including TCP / IP and Ethernet)
- Must have reliable transportation and be able to travel to hospitals, clinics, and outpatient facilities in greater Boston area (mileage expenses will be reimbursed)
- Must be flexible to work overtime hours as needed throughout projects
- Prior Epic / EMR or Healthcare experience is preferred
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