Patient Access Representative

Job Summary:

Our team is looking for a skilled administrative professional to assist with onsite registration, arrival processes, discharge, and insurance validation. This role requires occasional guidance and involves resolving issues related to registration, billing, insurance, and payment of accounts.

Key Responsibilities

• Perform all assigned area functions per departmental guidelines.
• Ensure the department operates according to policies, procedures, and protocols by performing administrative functions.
• Enter cases accurately and thoroughly into the admissions, discharge, transfer, and billing system.
• Provide customer service and status updates in waiting room, in-room, and prior to patient departure.
• Request payment and provide payment plan information for patient account balances when necessary.
• Additional duties may be assigned.

Technical Capabilities

• Documentation: Ensure that all documentation is complete, accurate, thorough, and compliant.
• Critical Thinking: Analyze and evaluate an issue to form a judgment.
• Data Entry: Transcribe information from the original source into an electronic system efficiently and accurately.
• Customer Service: Focus on meeting the needs and requirements of customers while performing services.
• System Knowledge: Understand the operation and support of systems from a technical standpoint.

We are a growing health system that supports each other and encourages excellence among our workforce. Our professional administrative functions include critical supporting roles in various departments.

Core Accountabilities:

• Organizational Impact: Perform tasks that may impact team performance with occasional guidance.
• Problem Solving/ Complexity of work: Use discretion and research to solve routine problems.
• Breadth of Knowledge: Apply knowledge of standards, established processes, and procedures.
• Team Interaction: Provide guidance to entry-level coworkers.

Core Capabilities:

We value employees who continuously improve their skills and develop relationships across areas.

Serving Others with Compassion: Invest time to understand the problems, needs of others, and provide excellent service.

Solving Complex Problems: Analyze issues, solve routine problems, and raise proper concerns in a timely manner.

Offering Meaningful Advice and Support: Listen carefully to understand the issues and provide accurate information and support.

Performing Excellent Work: Check work quality before delivery and ask relevant questions to meet quality standards.

Fulfilling Safety and Regulatory Requirements: Demonstrate basic knowledge of conditions that affect safety and report unsafe conditions to the appropriate person or department.

Demonstrating Accountability: Take responsibility for completing assigned activities and think beyond standard approaches to provide high-quality work/service.

Making Data-Driven Decisions: Use accurate information and good decision-making to consistently achieve results on time and without error.

Generating New Ideas: Propose or accept ideas that will impact day-to-day operations by offering suggestions to enhance them.

Applying Technology: Absorb new technology quickly and understand when to utilize the appropriate tools and procedures.

Adapting to Change: Embrace changes by keeping an open mind to changing plans and incorporate change instructions into own area of work.