What are the responsibilities and job description for the Senior Healthcare Advocate position at Medbill AI?
Mission
We are building an AI assistant that saves consumers time and money on medical bills, health insurance and benefits, and healthcare.
Medical bills are a huge problem. They are confusing, over 40% contain errors, 17% of claims are denied by insurance, and often represent very large sums of money. As a result, 100 million Americans are saddled with medical debt, and medical bills cause nearly 70% of personal bankruptcies in the US.
Dealing with unexpectedly high medical bills is time-consuming, complex, and stressful. Stuck between their providers, payers, and bill collectors, consumers too frequently have to make numerous phone calls, wait on hold, and even send paper letters and faxes. Appealing insurance denials, resolving billing errors, negotiating bills, and filing out of network claims require expert knowledge that most consumers don't have.
Thanks to AI and new healthcare regulations around data access and price transparency, we can now automate this soul-crushing work and empower consumers to fight back against this broken system. Beyond medical bills, we help people through their entire healthcare journey as they pick their health insurance plans and benefits, or look for care that fits their budget.
Our product is live today and we need help to support our users and map out / prioritize the large array of processes to automate.
Team
MedBill AI is founded by 2 Oscar Health veterans, the first health insurance company built around a full stack technology platform and a relentless focus on serving its members. We joined Oscar pre-product, stayed through the IPO and helped it grow to over 1M members. We've worked across Oscar's entire stack and led many key projects, including its in-house telemedicine platform and claim system, positioning us uniquely to take on MedBill AI. We're proud of how Oscar raised the bar for what people should expect from their health insurance, and we're excited to have an even larger impact with MedBill AI by taking the side of consumers unequivocally, regardless of their health insurance.
We're lucky to be backed by the founders, investors, and operators at Hugging Face, Oscar Health, TrueBill, Sunrise, RRE Ventures, Red Sea Ventures, Index Ventures, and more.
About the role
The problems we're solving at Medbill AI are super complex, both in terms of business context and the tech required. They require understanding the intricacies of health insurance rules, medical billing, and how to help patients navigate our fragmented healthcare system.
This is the kind of role which involves constantly learning new things. Your work will directly support patients, figuring out how to most efficiently resolve medical billing and health insurance issues. In addition, you will help us define our operational processes and inform our product design. You'll build an appreciation for all the different challenges an early-stage company faces, as well as become super well-versed in US healthcare.
We know that the products and services we build and the reach they have, and therefore our chance of making a difference, will be better when we have more diverse perspectives. This is especially important in healthcare, where the problems affect everyone differently and disproportionately impact people in underserved communities. We're excited to work with people from underrepresented backgrounds, and we encourage people from all backgrounds to apply.
About you
- Have experience with medical billing on the provider side, the insurance side, or as a professional healthcare advocate.
- Enjoy helping patients resolve complex billing issues.
- Have great oral and written communication skills.
- Know how to operate independently when dealing with ambiguous problems.
- Are high output and bias towards action.
- Are excited to be a part of our mission! We're pumped about what we're working towards, and we want you to be, too.
P.S. This is a list of ideal qualifications for this position. If you don't meet every single one of them, you should still consider applying!
How to apply
If the above piques your interest, and you're into working in a demanding environment with high ownership, wide scope, and big impact, we want to hear from you.
To apply, email us directly at careers@medbill.ai. Please include "Senior Healthcare Advocate" in the subject line; in the body of the email, please include links to help us learn more about you and your work (LinkedIn, resume, personal website, etc.).
