MedBridge is a growing surgery center development company providing financial and management services to its clients. MedBridge believes in providing the highest quality of service, excellent employee benefits, and a team-oriented work environment.

Employee Benefits

• Hybrid role with some traveling.
• Insurance - Medical, dental, vision, life, AD&D, and long-term disability insurance
• Holidays - 8 paid holidays per year and 1 floating holiday
• PTO - 25 days per year (5 weeks)
• PEP Time - Paid time for exercise through our Physical Energy Program
• Volunteer Time - Paid time for volunteerism through our Corporate Social Responsibility (CSR) program
• 401(k) - Auto-enrollment in the company 401(k) plan
• Flexible work schedule
• Hourly Pay Range: $31.00 - $38.00

Position Summary

The Client Services Liaison (“CSL”), under the direction of the Managers and Directors of the Client and Clinical Services department, provides support to Ambulatory Surgery Centers (ASCs) as it relates to (though not limited to) operations, business compliance, finance, vendor relations, equipment and supplies, licensing, staffing, and revenue cycle management.

The Client Services Liaison coordinates communications, problem-solving, and optimization initiatives in collaboration with ASC and MedBridge Leadership teams. During the Onboarding and Launch phases for new clients, the CSL will work in tandem with the Client Services Specialists (“CSS”) and department leadership. Upon the transition to the Optimization phase, the CSL will assume the primary contact for ASC-related issues, projects, and improvements.

This role requires strong organizational and communication skills to represent and promote the mission, vision, and values of MedBridge Development. The Client Services Liaison will work directly with clients to streamline operations, resolve issues, and nurture relationships to ensure success.

Primary Responsibilities

• Support the Onboarding and Launch phases of new clients under the guidance of the CSS and Client Services Leadership team. Assist in project and implementation plans.
• Upon completion of the Launch period, assume the primary contact for the ASC’s Management and Leadership teams, ensuring operations, financials, and revenue cycle services are optimized and beneficial for all.
• Address client inquiries and issues related to day-to-day ASC operations, business compliance, finance, vendor relations, equipment and supplies, licensing, staffing, and revenue cycle management, coordinating problems and processes with the appropriate MedBridge teams and leaders. Internal protocols, expectations, and resources will guide client interfacing.
• Maintain relationships with support staff at managed ASCs and build rapport with client administration and physicians.
• Schedule consistent site visits to provide on-site support and improve relationships.
• During the Onboarding and Launch phases for new clients, assist the CSS in regularly scheduled project meetings.
• Post-Launch, the CSL assumes responsibility of these meetings monthly with client administration and lead physicians to continue to assess ASC success.
• Assist in the development and implementation of new policies, processes, and workflows with ASC and MedBridge staff.
• Assist the Client and Clinical Services leadership team in finance analysis, case costing, CMS regulations, ASC Quality Measures Reporting, etc., to ensure success.
• Perform other duties as assigned by the manager and directors of the Client and Clinical Services team.

Skills Required

• Excellent communication skills, including the ability to communicate effectively verbally and in writing, one on one, and in small or large groups
• Ability to establish strong working relationships with Clients
• Ability to multi-task and prioritize in order to effectively respond to Client needs
• Demonstrate the highest level of integrity, confidentiality, and professionalism
• Proficient in computer software (Word, Excel, Outlook, and Adobe or PDF-software)
• Excellent customer service skills
• Strong attention to detail
• Strong organizational abilities
• Ability to work with a variety of people and personality types
• Strong independent work ethic
• Ability to maintain a professional attitude in all situation