Description

Who We Are                                                     

MedBridge is dedicated to serving ambulatory surgery centers (ASCs) and physician practices through our development, management, consulting, and revenue cycle services. We exist to free surgeons and specialists to focus their best energy on healing their patients and advancing their craft by managing all the details of their business for them. MedBridge believes in providing the highest quality of service, excellent employee benefits, and a team-oriented work environment.

Benefits 

• Remote (option to work in the office)
• Insurance - Medical, dental, vision, life, AD&D, and long-term disability insurance
• Holidays - 8 paid holidays per year and 1 floating holiday
• PTO - 25 days per year (5 weeks)
• PEP Time - Paid time for exercise through our Physical Energy Program
• Volunteer Time - Paid time for volunteerism through our Corporate Social Responsibility (CSR) program
• 401(k) - Auto-enrollment in the company 401(k) plan
• Hourly Pay Range: $19.25 - $26.50

Position Summary

Under general supervision of the Patient Accounts Manager, the Patient Accounts Coordinator is responsible for closing patient account balances and interfacing with law offices and lien factoring companies to close lien balances. As the last stop in the revenue cycle, the Patient Accounts Coordinator acts as an auditor for each account, working with their team to evaluate and close every account accurately and provide high-quality customer service to our patients and clients while ensuring the financial viability of our surgery centers.

Primary Responsibilities

• Close patient account balances by statement, phone, and email outreach
• Work with law offices and lien factoring companies to negotiate on lien balances and submit required documents as needed
• Respond to subpoenas and records requests as needed
• Conduct monthly reporting on patient account balances and account follow up
• Update software system (HST) accurately for each event (incoming/outgoing communications, actions taken)
• Maintain clear and consistent communication with the Patient Accounts Manager and team through email, inter-office chat systems, and verbal communication (meetings)
• Answer the phone lines that ring to this department (department and direct lines)
• Maintain a monthly audit score of 12% or less
• Take 6:30am and 5:00pm PST shifts as needed
• Perform other duties as assigned by Patient Accounts Manager (reporting, team emails and tasks)

Qualifications

• 2 years of experience in healthcare billing and/or customer service preferred
• Bilingual in English and Spanish preferred
• Strong organizational skills and attention to detail
• Independent work ethic
• Commitment to customer service and professionalism
• Proficient in computer software (Word, Excel, Outlook, Adobe and PDF software)
• Excellent phone, verbal, written, and editing skills
• Interpersonal skills: ability to collaborate and enhance the team environment
• Ability to manage stressful situations and numerous simultaneous projects
• Ability to think creatively and analytically
• Ability to maintain a professional attitude in all situations

Salary : $19 - $27