IT Support Desk Technician - Fargo, ND (Hybrid)

Seeking qualified IT Support Desk Technician for Fargo, ND location

MedBridge Healthcare is seeking experienced IT Support Desk Technician to work at our Fargo, ND location.

MedBridge is a leading provider of sleep laboratory management services and sleep therapy.

MedBridge partners with hospitals and physician practices to offer comprehensive fully-integrated services for patient identification, testing, diagnosis, treatment and long-term care management of patients with sleep disorders.

Position Summary

The role of the IT Support Desk Technician entails the meticulous planning, organization, and execution of technology implementations, complemented by the provision of steadfast support to both internal and external users.

Primary Duties

• Offer comprehensive guidance to employees, both remotely and in person when necessary, covering system configuration, troubleshooting, and maintenance procedures.
• Listen attentively to employee concerns and inquiries, delivering optimal solutions and recommendations.
• Prioritize employee satisfaction as the focal point of all communications, escalating unresolved issues to the appropriate level for resolution.
• Conduct proactive communication with managers regarding potential actions at partner sites, aiming to enhance information flow and deliver superior service.
• Demonstrate exceptional written and verbal communication skills in all interactions.
• Maintain accurate inventory and asset tracking records for all technology-related equipment, encompassing both software and hardware components essential for sleep services functionality.
• Ensure the availability of up-to-date documentation for all systems, facilitating efficient troubleshooting and maintenance processes.
• Conduct thorough analyses of the impact of new or evolving technologies, devising strategies and recommendations for optimizing current systems.
• Foster collaborative relationships with laboratories on network-related matters, operational procedures, sleep diagnostics, and system functionalities.
• Execute equipment installations and coordinate lab changes and relocations at partner sites, liaising with Sleep Facility Managers and the VP of IT.
• Coordinate training sessions for employees on new equipment and software upgrades, ensuring smooth transitions and optimal utilization.
• Perform regular equipment upgrades, maintenance tasks, and scheduling adjustments at various sites to maintain operational efficiency.
• Demonstrate flexibility in travel requirements, being able to travel throughout the company's service area on short notice, with occasional overnight stays as needed, averaging 1-3 days of travel per month.

Qualifications

• Demonstrated working knowledge of technology principles and techniques relevant to a business environment, with preference for certifications/licenses/registrations in computer, networking, and security fields.
• Excellent communication skills, both written and verbal, fostering effective interactions with colleagues and clients.
• Proficiency in Windows Operating System and Microsoft Office applications, including Microsoft 365 Services and web-based platforms.
• Commitment to delivering exceptional customer service, ensuring compliance with regulatory and legal requirements, and meticulously documenting processes and procedures.
• Proven ability to make timely and informed decisions, coupled with adept troubleshooting skills for mainstream applications such as Office, online apps, and Microsoft products, as well as sleep diagnostic equipment.
• Sound understanding of Internet and email usage, with the capability to multitask effectively and troubleshoot complex software and hardware issues.
• Familiarity with database and networking security systems, demonstrating competence in maintaining data integrity and system confidentiality.
• Exceptional problem-solving abilities, cultivated through at least three years of customer service experience and prior roles as an IT Help Desk Technician.
• Collaborative and team-oriented mindset, receptive to constructive feedback and committed to continuous learning and adaptation to new technologies and systems.
• Consistent focus on accuracy and attention to detail, ensuring precise execution of tasks and deliverables.
• Ability to work in office 4-5 days a week during first 90 days then move to a 3-4 day a week hybrid schedule.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is regularly required to stand, walk, and sit, talk, and hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
• The employee is required to use his/her hands to operate office equipment.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In the performance of this job, the employee may be exposed to chemical vapors such as acetone, ether, or glutaraldehyde. There may also be incidental skin contact with these substances. Personal protective (PPI) equipment such as gloves and eye protection must be used as appropriate to the task being performed.

OSHA Classification System for Evaluation Potential Exposure to Blood Borne Pathogens

This position will involve NO exposure to blood, body fluids, or infectious materials.

EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER: MedBridge Healthcare LLC, and its subsidiaries, are dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.