What are the responsibilities and job description for the IT Support Desk Technician - Fargo, ND (Hybrid) position at Medbridge Healthcare?
Seeking qualified IT Support Desk Technician for Fargo, ND location
MedBridge Healthcare is seeking experienced IT Support Desk Technician to work at our Fargo, ND location.
MedBridge is a leading provider of sleep laboratory management services and sleep therapy.
MedBridge partners with hospitals and physician practices to offer comprehensive fully-integrated services for patient identification, testing, diagnosis, treatment and long-term care management of patients with sleep disorders.
Position Summary
The role of the IT Support Desk Technician entails the meticulous planning, organization, and execution of technology implementations, complemented by the provision of steadfast support to both internal and external users.
Primary Duties
- Offer comprehensive guidance to employees, both remotely and in person when necessary, covering system configuration, troubleshooting, and maintenance procedures.
- Listen attentively to employee concerns and inquiries, delivering optimal solutions and recommendations.
- Prioritize employee satisfaction as the focal point of all communications, escalating unresolved issues to the appropriate level for resolution.
- Conduct proactive communication with managers regarding potential actions at partner sites, aiming to enhance information flow and deliver superior service.
- Demonstrate exceptional written and verbal communication skills in all interactions.
- Maintain accurate inventory and asset tracking records for all technology-related equipment, encompassing both software and hardware components essential for sleep services functionality.
- Ensure the availability of up-to-date documentation for all systems, facilitating efficient troubleshooting and maintenance processes.
- Conduct thorough analyses of the impact of new or evolving technologies, devising strategies and recommendations for optimizing current systems.
- Foster collaborative relationships with laboratories on network-related matters, operational procedures, sleep diagnostics, and system functionalities.
- Execute equipment installations and coordinate lab changes and relocations at partner sites, liaising with Sleep Facility Managers and the VP of IT.
- Coordinate training sessions for employees on new equipment and software upgrades, ensuring smooth transitions and optimal utilization.
- Perform regular equipment upgrades, maintenance tasks, and scheduling adjustments at various sites to maintain operational efficiency.
- Demonstrate flexibility in travel requirements, being able to travel throughout the company's service area on short notice, with occasional overnight stays as needed, averaging 1-3 days of travel per month.
Qualifications
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
In the performance of this job, the employee may be exposed to chemical vapors such as acetone, ether, or glutaraldehyde. There may also be incidental skin contact with these substances. Personal protective (PPI) equipment such as gloves and eye protection must be used as appropriate to the task being performed.
OSHA Classification System for Evaluation Potential Exposure to Blood Borne Pathogens
This position will involve NO exposure to blood, body fluids, or infectious materials.
EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER : MedBridge Healthcare LLC, and its subsidiaries, are dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.
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