Vision Care Coordinator

Medcentrek LLC is seeking Vision Care Coordinators to work at the Defense Health Agency Ocular Trauma Centers (OTC). There are 4 different locations:

San Antonio Military Medical Center

3551 Roger Brooke Drive

Fort Sam Houston, TX 78234

San Diego Naval Medical Center

34800 Bob Wilson Drive

San Diego, CA 92134

Madigan Army Medical Center

9040A Jackson Ave.

Joint Base Lewis-McChord, WA 98431

Walter Reed National Military Medical Center

8901 Rockville Pike

Bethesda, MD 20889

This is a full time, contract position, in support of the Military Health System (MHS) to provide comprehensive vision care for Department of Defense (DoD) beneficiaries. This care can involve multiple eye (i.e., ophthalmic, optometric, and rehabilitation) specialists who are not present at every Military Treatment Facility (MTF). This work ensures that a DoD beneficiary receives timely and appropriate vision care, which may require a system of vision care coordination, by directing the cooperation of vision care specialists and the movement of the patient through the system. Through this network, the vision care coordinators will achieve the following:

· Create a MHS vision care coordination program by placing a regional vision care coordinator at four (4) MTFs: San Antonio Military Medical Center, San Diego Naval Medical Center, Madigan Army Medical Center, and Walter Reed National Military Medical Center. These regional coordinators will be united by a national vision care coordinator located at the VCE.

· Aid in the eye care for patients at the assigned regional MTF and at additional MTFs in their surrounding geographic region.

· Facilitate the movement of patients between the DoD and the Veterans Affairs (VA) to maximize the spectrum of vision care available to DoD beneficiaries. This includes increased opportunities for the VA to care for eligible veterans in VA vision rehabilitation settings and for DoD eye care providers to care surgically and medically for VA patients.

Qualifications:

Five (5) years of clinical experience as a health care coordinator, social worker, case

manager, or registered nurse.

Job Duties:

Regional Vision Care Coordination: The contractor shall facilitate the care of patients throughout the entire clinical course of treatment. They shall perform to the procedural guidelines set forth at the OTC, ophthalmology, and/or optometry clinics at their MTF (PRS # 6). These tasks may include any of the following subtask sections:

Patient Outreach: The Contractor shall contact patients regarding potential, scheduled, pending, and missed eye exam appointments. The Contractor shall provide patients with administrative and health instructions as needed.

Appointment Scheduling: The Contractor shall assist providers and clinic staff in the scheduling of patients for initial eye exams, procedures, and all other follow-up visits as needed. The Contractor shall aid providers with the scheduling and coordination of pre-operative appointments, surgeries, and the post-operative care for DoD beneficiaries, civilians cared for by the DoD, and VA patients approved for care through the MHS.

Base Access: The Contractor shall provide patients with instructions for base access and work with base personnel to facilitate the admittance of patients for their eye care.

Clinic Eye Exams: The Contractor shall assist providers as required when a patient presents at the OTC or eye clinic. The Contractor shall discuss care coordination issues with patients, their caregivers, and healthcare providers, and schedule or plan follow-up care. The Contractor shall also assist eye care providers with pre-authorization of medications, procurement of specialized treatment modalities such as serum tears, surgical tissue (i.e., cornea/amniotic membranes), and off-label use medications.

Patient Follow-Up: The Contractor shall track the progress of patients from the point of injury or ocular diagnosis through immediate mitigation, treatment, and rehabilitation if required. This may include patient movement throughout the MHS and between the DoD and VA or other community providers.

Healthcare Authorizations: The Contractor shall assist in monitoring TRICARE and VA authorizations and extensions for care as needed to maintain continuity of care.

Referrals and Consultations: The Contractor shall monitor, facilitate, and evaluate the referral of patients in and out of the DoD both from community providers and the VA. The Contractor shall establish working relationships between providers (in and outside of the DoD), create referral processes, facilitate the movement of patients, work to reduce the elapsed time for referrals or consultations, and report on the prevalence and nature of referrals over time.

Patient Outcomes Tracking: The Contractor shall track patients, monitor clinical courses, record outcomes, and analyze this and other related data under the procedural guidance of their respective or the COR. These outcomes should be readily available to share with the national vision care coordinator at the monthly meetings. They will assist eye care providers with the tracking/scheduling/coordination of care for special-interest patient populations (including, but not limited to uveitis, ROP, trisomy 21, etc.)

Medical Record Documentation: The Contractor shall document all relevant encounters with patients in the DoD medical record to maintain safety and continuity of care. The Contractor shall follow the guidance of their COR and/or the OTC procedures as pertaining to the appropriate methods to record data in the medical record.

Expansion of OTC Function/Capacity: The Contractor shall participate in, or lead, local OTC-directed efforts to increase the scope or capacity of vision care services delivered to DoD beneficiaries in their region as needed. This may include examining referral patterns in and outside of the DoD and engaging with partners to increase the quality and quantity of referrals for specialized vision care. The national vision care coordinator shall assist in these efforts as needed. The Contractor shall participate in, or lead, MHS-wide clinical improvement initiatives lead by the VCE or DHA as needed.

Patient Information: The Contractor shall gather information from patients including: patient satisfaction measures, quality of care data, and quality of life measures in their respective regions. This data will be collected based on procedural guidance at the OTC or from the COR and it can be collected through in-person interactions, electronically logged data, hand-written data, telephone calls, surveys, and other electronic modalities.

National Vison Care Coordinator Reporting: The Contractor shall utilize the national vision care coordinator as an advisor for coordination questions, best practices, and guidance on processes to ensure their region is a functioning part of the MHS-wide eye care coordination program.

Work Schedule:

Core Hours: Monday through Friday, 9:00AM – 3:00PM

Tours of Duty Hours: 7:00AM – 5:30PM

On occasion, services may be required to support an activation or exercise of contingency plans outside the normal duty hours.

Job Types: Full-time, Contract

Pay: $30.00 - $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $30 - $35