What are the responsibilities and job description for the Customer Support Representative ( WFH) position at Medcillary?
Location : US Remote ( Available to residents Only )
We are looking for an energetic and passionate Client Support Representative who loves to problem solve and has experience developing and maintaining strong relationships.
To be a successful Client Support Representative, you should be customer-focused, detail oriented, efficient and great at multi-tasking. You should be reliable, knowledgeable, and adaptable.
This individual will make an immediate contribution to our clients and our team, working directly with clients to drive their use and knowledge of the data within our products and services.
Key Job Responsibilities :
Be our client's advocate by responding promptly, following up and resolving customer inquiries and issues
Provide subject matter expertise on the usage and functionality of our web-based applications and tools through client trainings
Set our new clients up for success by quickly and properly provisioning new services and guiding clients through the onboarding process
Identify trends in client needs / requests and effectively communicate those to the Product Development team to improve our product offerings
Create, modify, and publish internal and external documentation as needed
Work with Account Managers to improve the client experience and maximize retention
Lead and contribute to special customer service initiatives
Other duties as assigned
Keys to Success for a Client Support Representative :
Be a strong multitasker and adaptable team player
Think creatively to improve the platform internally and externally for the business and for clients
Provide feedback on the efficiency of the customer service process
Assist your teammates to enhance team effectiveness and customer satisfaction
A thirst for product knowledge and a driving determination to find a better way
Education / Experience :
customer support experience
We are actively committed to promoting, fostering, and nurturing a diverse and inclusive environment, and all applicants will receive equal consideration regardless of race, sex, religion, color, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We recognize that these types of statements appear often in job descriptions. We really and truly mean it.
