What are the responsibilities and job description for the Customer Service Representative position at Medco Tool?
Purpose of the Position: Under moderate supervision supports the Company vision, mission, and strategic plan by providing excellent customer service and related support to all customers, either in-person, via phone or via email.
Essential Duties and Responsibilities:
- Works towards service excellence by providing customers, both internal and external, with accurate and timely product and service information in accordance with Company standards.
- Accurately and in a timely fashion, enter customer orders into the database, verifying and communicating product availability and delivery information.
- Acts as an extension of sales by offering suggestions for replacement items when an item is out of stock, upselling products to compliment items ordered by customers and promoting special promotions.
- Within designated guidelines, resolves product or service problems by clarifying the complaint, determining the cause of the problem, offering alternatives and solutions to the problem, expediting correction or adjustment, and following up to ensure resolution.
- Communicates effectively and professionally, orally and in writing with internal and external customers, acting as a team player between customers, customer care associates and the rest of the Organization.
- Follows standardized work procedures, departmental processes, and Company guidelines.
- Seeks ways to contribute to the company’s overall success.
- Performs other duties as assigned.
Required qualifications:
- Proficient with Microsoft Office 360
- Outstanding oral and written communication skills.
- Strong time management and organizational skills, including ability to manage and prioritize multiple tasks.
- Ability to learn and navigate company tools and resources as required by role.
Notice to all applicants: Medco Tool is a drug-free workplace. Alcohol and drug misuse poses a threat to the health and safety of Medco Tool employees and to the security of the company's equipment and facilities. For these reasons, Medco Tool is committed to the elimination of drug and alcohol use and misuse in the workplace. Employees may be subject to drug screening if safety concerns arise or if reasonable suspicion is warranted.
Notice to third party agencies: Medco Tool does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruiting Agreement, Medco Tool will not consider or agree to payment for any referral compensation or recruiter fees. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Medco Tool explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Medco Tool.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
