POSITION SUMMARYThe position of Implementation Specialist is responsible for the entire process of implementing new clients. This position requires strong customer service and time management skills, attention to detail, organization skills, and be a subject matter expert on all Consumer Driven Health Plans and system capabilities. Ongoing follow-up is required to ensure the client implementation is on track and completed on time.
TASKS
- Reach out and schedule the implementation call for all new clients, or existing clients implementing a new benefit plan
- Prepare, send, monitor for return of signed Administrative Service Agreements (ASA), Business Associate Agreements (BAA), and Implementation Checklist
- Forward these documents to Medcom's President for execution and forward the fully executed copy back to the client/broker
- Monitor for return of completed banking form
- Customize and send enrollment materials and enrollment template
- Coordinate with Systems Administrator for systems setup once all appropriate documents are returned
- Coordinate with Compliance Team for preparation of plan documents and first year's Nondiscrimination Testing, as applicable
- Update HRA data for claims processing team, as applicable
- Coordinate with Eligibility Team for processing and auditing of enrollment data
- Complete and send welcome letter including any funding requirements
- Hand off to assigned Account Manager and provide any applicable details or nuances of the group they need to know about or promises made
- Coordinate and prioritize implementation of new clients with time sensitive deadlines.
- Maintain accurate data and updates in the appropriate systems at all times.
- Follow all Medcom policies as they relate to privacy and security
- Work overtime as requested
- Perform other duties as assigned by management
The ideal candidate would possess the following skills:
- Organizational and prioritization skills
- Time management skills
- Strong attention to detail
- Strong verbal and written communication skills
- Strong ability to handle demanding clients/brokers
- Sense of urgency
- Computer use competency
- Ability to work independently with minimal oversight
Please apply directly on our site: https://medcombenefits.isolvedhire.com/jobs/What We DoMedcom Benefit Solutions is a leading employee benefits administrator founded in 1983. We work hard for our brokers and the employers they serve to provide the most up-to-date services without ever losing the human touch. Our services include ACA Employer Reporting & Penalty Appeal Support, COBRA Premium Billing Administration, Consumer Driven Health Plan Administration, Health & Welfare Compliance, HIPAA Privacy & Security Solutions, and Government Healthcare Programs. Working at MedcomMedcom, a small but steadily growing company with under 100 employees, offers a unique environment where every team member can make a significant impact. In our tight-knit community, employees enjoy more direct communication with leadership, greater opportunities to contribute to our growth, and a collaborative atmosphere that fosters innovation We believe our company culture can be summed up through our three internal committees. We have the Phoenix team, a committee devoted to bringing employees together through company events, perks, and celebrations. Our Cultivate committee works not only to make Medcom a more sustainable company but also serves our local community through cleanups, tree planting, and other events. Lastly, our Outreach committee takes care of Medcom employees in need as well as our local community through efforts such as back-to-school drives, participating in the Angel Tree program, raising money for the Donna Foundation, and more. Medcom is also a proud partner with Earth Charter International, a non-profit organization focused on global sustainability education. Our ValuesAs a company committed to helping people, we are also committed to cultivating a diverse and inclusive workplace where all feel safe and welcome. We hire the best experts in the business without discrimination due to race, creed, color, sex, religion, age, national origin, handicap, veteran status, marital or sexual orientation, gender identity, or gender expression status. We believe in open and honest communication among employees and encourage communication of your ideas, suggestions, and concerns.BenefitsAs an employee benefits administrator, we strive to provide the best possible benefits for our employees. We offer health insurance, dental insurance, vision insurance, life insurance, tuition reimbursement, paid time off, 401(k) retirement accounts, short and long-term disability, HSA, FSA, LPF, DCAP, and hybrid/remote work flexibility.Employee Safety & SecurityAt Medcom, the security of our employees and clients is of utmost importance to us. We have strict protocols in place for the use of our equipment, building entrance, and email/internet access. Additionally, we take pride in our clean facilities, from our Ultraviolet duct lighting that eliminates dust and viruses to the plenty of supplies available to employees to keep themselves and their areas clean.
